Global IT Service Administrator
Sofia, Bulgaria
BSO IT Organisation – Europe /
Experienced Professional /
Hybrid
Westernacher Consulting is a German integrated business and IT SAP consulting company with considerable experience in the areas of Logistics, Finance & Controlling and Business Analytics.
If you enjoy working with high-calibre people on interesting projects in a thriving partnership organization, Westernacher is the place to be!
To complement our team in Bulgaria, we are looking for a Global IT Service Administrator.
Your responsibilities:
- Handling Windows OS administration and technical core competencies tasks including MS 365 software installation, upgrade, applying support packages, installation add-on software components, system health checks, and monitoring;
- Configuring cloud-based endpoint management solutions such as Intune;
- Maintaining multi-landscape environments through remote copies, system refreshes, transport management;
- Participating in technical projects across multiple teams;
- Providing Remote support to end users;
- Fixing LAN/Wi-Fi related issues at PC/Access-Point/Firewall;
- Supporting Global colleagues through Teams calls/Teams Chat/Email/Ticketing system;
- Providing a quick workaround in case of time-consuming troubleshooting;
Your skills and experience:
- Hands-on experience/knowledge in Microsoft 365/MS Entra/Intune and knowledge of other cloud technologies will be an added advantage;
- Knowledge about user onboarding/offboarding procedures;
- Maintain Asset Inventory (Software), allocation and configuration of asset as per requirement;
- Understanding of Microsoft licensing model;
- Hands-on experience in Onboarding/Offboarding devices with Intune and troubleshooting onboarding issues;
- In-depth knowledge of Windows 10, and Windows11 Operating systems, software installation, and troubleshooting;
- Candidate should be able to perform root cause analysis on:
- - Windows 10/11 OS related issues;
- - Windows 10/11 network and connectivity issues;
- VPN Installation, Configuration & Troubleshooting;
- In-depth understanding of LAN and Wi-Fi;
- Work with vendor support contacts to resolve issues;
- Prior Experience working on any of the ticketing tools will be an added advantage;
- Bachelor’s Degree or a combination of education and equivalent experience.
General requirements:
- Solid verbal, written, and interpersonal communication skills;
- A high standard for work ethic and quality;
- Analytical and problem-solving skills;
- Superior customer service and support skills;
- Excellent level of English, German is a strong plus.
Our promise:
- Pursue a promising career with a stable German IT company;
- Use state-of-the-art technologies and complex business software;
- Work with more than 1100 colleagues worldwide and 40 in Bulgaria make an immediate impact on Westernacher and the projects you will be involved.
- Competitive remuneration;
- Additional social benefits (sport, professional training, language tuition, luxury health insurance, 25 days paid leave, etc.);
- Company training and business trips abroad;
- Small-to-medium-sized teams;
- Flexible home office policy;
- Convenient office location close to the metro;
- Free Parking;
- Friendly working environment;
- Flexible working hours.
Interested? Then, don't hesitate to apply!
This is WE:
Committed to innovation, since 1969 Westernacher Consulting operates worldwide, with more than 1000 consultants in Europe, Asia and the Americas. We provide global business and SAP consulting, serving medium to large sized enterprises striving for innovation, operational excellence and profitable, sustainable growth. Headquartered in Heidelberg, Germany, Westernacher Consulting is the global leader in business process and technology innovation.
Living, working, and operating in partnership. We are inquisitive, creative thinkers with a strong entrepreneurial spirit. We question new ways of working, think differently and are willing to try out new approaches to create value and innovation for our customers. All of this makes us pioneers in our field and keeps us responsive, quality-focused and results-oriented.
Westernacher is a diverse work environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. Westernacher is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
