SAP CRM/CX Architect and Pre-sales Lead USA
United States, United States
Digital Core - ERP – North America /
Experienced Professional /
Remote
Do you enjoy working on complex, customer-centric SAP CRM and CX solutions for diverse industries? Are you eager to shape the future of customer experience with SAP's leading solutions, while being part of a dynamic team at a global consultancy?
Your Responsibilities:
- Lead delivery responsibilities for CRM/CX projects in the US and Canada, ensuring alignment with business needs and technical requirements.
- Design and deliver SAP CRM and CX solutions, including SAP Sales Cloud, Service Cloud, and Marketing Cloud, leveraging your expertise to meet customer needs.
- Engage in pre-sales activities: Conduct solution demos, prepare and present proposals, and support lead conversion into projects.
- Drive customer workshops to gather business requirements, perform solution design, and align on system configuration.
- Oversee project implementation, provide leadership and mentorship to project teams, ensuring successful delivery and client satisfaction.
- Lead solution architecture, align technical design with business processes, ensuring seamless integration across SAP and third-party systems.
Your Experience and Skills:
- Positive, self-motivated, and proactive individual with a passion for delivering high-quality solutions.
- 10+ years of hands-on experience with SAP CRM and SAP Customer Experience (CX) solutions, with expertise in one or more of the following areas: SAP Sales Cloud, SAP Service Cloud, SAP Marketing Cloud.
- Proven experience in designing, configuring, testing, and deploying SAP CRM and CX solutions for large, complex projects.
- Strong pre-sales experience with demonstrated ability to conduct successful demos and win client trust.
- Experience with SAP Commerce Cloud and SAP Customer Data Cloud is highly desirable.
- Expertise in integration of SAP CRM/CX solutions with SAP S/4HANA, SAP Cloud Platform, and third-party systems, leveraging tools like SAP Cloud Integration or CPI.
- Understanding of the SAP Activate methodology with the ability to guide clients through each project phase from discovery through go live.
- Familiarity with SAP Fiori for customer experience enhancement.
- Strong communication and presentation skills, with the ability to translate technical solutions into business value.
- Ability to mentor teams and lead the architectural design while ensuring high-quality project delivery.
- Experience in creating customer proposals, responding to RFPs, and supporting the sales cycle.
- Willingness to travel as needed to ensure successful project delivery.
What’s on offer:
- Exciting opportunities to be part of a growing SAP CRM/CX practice in the Americas region, with potential for leadership roles.
- Competitive compensation package, including salary, bonus, and social benefits.
- A balanced mix of remote and onsite working opportunities.
- Chance to work on innovative projects across industries, expanding your knowledge of CRM and CX processes.
- Supportive team environment with open communication and collaboration.
- International company culture with minimal hierarchy and quick decision-making processes.
Interested? Then don't hesitate to apply!
This is WE:
With a legacy of innovation since 1969, Westernacher Consulting operates globally with over 1,200 consultants across Europe, Asia, and the Americas. We provide expert business and SAP consulting services, enabling medium to large-sized enterprises to drive innovation, achieve operational excellence, and sustainable growth. Headquartered in Heidelberg, Germany, Westernacher Consulting is a global leader in business process and technology innovation.
To be eligible for this position, candidates must be a US Citizen or US Permanent Resident. No Sponsorship or Visas are available at this time.
