E-Commerce Operations Intern
Amsterdam (HQ), North Holland
Interns – Digital Commerce /
Internship /
On-site
ABOUT THE BRAND
At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.”
Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.
We are the only fashion house that carries Karl’s name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.
Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 50 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl’s world and iconic attributes.
Women’s & Men's ready-to-wear, bags, small leather goods, swimwear and underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.
We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our KARL.COM flagship store, which reaches 96 countries. Our digital channels currently represent more than 30% of our overall full-price business.
We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we’re committed to working toward the highest standards of sustainability and integrity across all areas of our business. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.
Purpose Of The Role
Provide daily support to the E-Commerce Operations team ranging from support with product or stock related queries, data analysis and reporting, supporting process creation and implementation, being in direct contact with internal as well with external stakeholders of Karl Lagerfeld. This is a high impact internship that will enable you to learn about stakeholder management, fashion e-commerce operations and project management. The internship duration is 6 months with a possibility for extension.
Key Responsibilities
- Support our external customer care teams with their daily needs
- Coordinate social media customer care
- Assist in the set-up of new customer care processes
- Update key reports on a weekly basis
- Data analysis and reporting on a weekly basis
- Assist with research and benchmarking
- Create customer care training materials
- Assist with other Ad hoc tasks
Skills Education & Experience
- Commerce or business-related studies
- Proficiency in Microsoft Office - particularly Excel (VLOOKUPS, Pivot Tables)
- Familiarity with Salesforce Service Cloud is a big plus
- Previous experience in an E-Commerce customer service environment is a big plus
- Language: fluent in English, both verbal and written, additional spoken languages are a plus
Profile
- Possesses excellent customer service skills
- Able to work independently in a fast moving and international team
- Flexible and adaptable, with a proactive attitude
- Able to prioritize and multitask
- Critical thinking and organizational skills
- Keen interest in process management and improvement
- Experience in Fashion not required
- Start date is October 1st,2024 with the availability for at least six months, possibility for extension
Start date: 1st of October 2024 / Available for a minimum of 6 months / Full-Time
Please note that we can only consider your application if you are enrolled for the full duration of your internship at your school or university.
Why #TEAMKARL? (HQ)
· Learning and development courses/trainings
· Opportunity to make an impact
· Working in the heart of Amsterdam
· And exclusive sample sales only for #TEAMKARL
JOIN #TEAMKARL
The collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL. If you are interested in joining #TEAMKARL, we invite you to submit your application today.
At #TEAMKARL, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us.
