Customer Success Officer
Paris
Operations – Sales & Customer Success /
Full-Time /
On-site
Zoī’s Customer Success Officer is at the forefront of delivering an unparalleled preventive health experience to Zoī members. This role demands a proactive, detail-oriented individual with exceptional planning, problem-solving, and coordination skills. You will ensure that our clients receive a seamless experience possible, from appointment scheduling to addressing any issues they may face.
Main Missions
- High-Touch Client Management: Based on a highly personalized and attentive approach, build and maintain strong, long-lasting client relationships. Understand their unique needs and preferences to tailor solutions accordingly.
- Exceptional Experiences: Work closely with the team of medical practitioners and operations teams to create unique experiences for clients.
- Feedback Collection: Regularly collect client feedback on their experience at Zoī and services received. Use this feedback to identify opportunities for improvement and collaborate with internal teams, including our medical professionals, product managers or operations teams, to enhance the quality of our solutions.
- Zoī applications: Work with the product team to optimize Zoī applications based on client feedback to enhance engagement, UX and ease of use.
- CRM and administration: Oversee and manage the Customer Relationship Management (CRM) system and other digital tools to ensure accurate tracking, reporting, and analysis of client interactions.
- Reporting and Analytics: Monitor and report on client satisfaction and experience metrics. Use data to inform strategies for improving client engagement.
Ideal Candidate Profile
- Bachelor’s degree (Bac+5) in business administration or other related field
- Proven experience in customer success, relationship management, or similar roles, preferably within the health or luxury services sector, a plus.
- Exceptional communication and interpersonal skills, with the ability to interact effectively with C-suite executives.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.
- Creative problem-solver, you can resolve concerns quickly and effectively.
- Proficiency in CRM software and Google Suite a plus.
- A passion for health and wellness, with a commitment to delivering exceptional client experiences.
- Fluent English & French
More about Zoī
Zoī (zoi.com) is a deeptech startup at the intersection of medicine and wellness, founded by Ismaël Emélien and Paul Dupuy. In 2022, they raised 20M Euros in seed capital from leading investors, among which, Stéphane Bancel, Xavier Niel, Jean-Marie Messier, and Rodolphe Saadé.
By combining advances in medicine, data science and behavioral science, Zoī provides its members with a state-of-the art 360° medical check-up, followed by a personalized digital support system to profoundly improve their quality of life and healthspan.
The three pillars of Zoī
1. A network of high-end health centers where members meet their medical team, undergo their check-up and start their preventive health journey
2. A critical algorithm and technology suite facilitating the work of the medical team to analyze holistically the millions of data points generated during the medical check-up and make personalized recommendations for members
3. A mobile application that helps members take daily action to implement recommendations and make qualitative changes in their lives
