Operations Manager
Paris
Operations – Operations /
Full-Time /
Hybrid
About the role
The role of the Operations Manager will be to develop and steer the implementation of the operational strategy for the Zoī centers, ensuring an exceptional customer experience and compliance with the highest medical standards.
Main missions
- Define and continuously optimize the journeys of healthcare professionals and patients to guarantee them a seamless experience.
- Rigorously select and integrate innovative technologies and medical devices to enrich the Zoī journey, in close collaboration with the medical team.
- Establish the partnership strategy for the centers (medical biology laboratories, catering, etc.)
- Design and implement recruitment, onboarding, and career development strategies for the center staff.
- Develop and institute mechanisms for collecting feedback to constantly align our products and services with the expectations of users (staff and clients).
- Play a key role in the international deployment of Zoī centers. Etc.
Key requirements
- 1-2 years of experience in Operations Management (fast-growing start-up / B2C scale-up) or in consulting.
- Excellent proficiency in Excel and Google Sheets.
- Strong analytical skills and the ability to present a problem in a structured way.
- Excellent interpersonal communication and leadership.
- An impact-oriented mindset.
- Fluent in French and English.
More about Zoī
Zoī (zoi.com) is a deeptech startup at the intersection of medicine and wellness, founded by Ismaël Emélien and Paul Dupuy. In 2022, they raised 20M Euros in seed capital from leading investors, among which, Stéphane Bancel, Xavier Niel, Jean-Marie Messier, and Rodolphe Saadé.
By combining advances in medicine, data science and behavioral science, Zoī provides its members with a state-of-the art 360° medical check-up, followed by a personalized digital support system to profoundly improve their quality of life and healthspan.
The three pillars of Zoī
1. A network of high-end health centers where members meet their medical team, undergo their check-up and start their preventive health journey
2. A critical algorithm and technology suite facilitating the work of the medical team to analyze holistically the millions of data points generated during the medical check-up and make personalized recommendations for members
3. A mobile application that helps members take daily action to implement recommendations and make qualitative changes in their lives
