Senior Operations Manager
Paris
Operations – Medical Operations /
Full-Time /
Hybrid
About the Position
We are looking for a Senior Operations Manager to join Zoī's Medical Operations team. You will be responsible for defining and monitoring the operational strategy for Zoī health centers and ensuring an exceptional customer in line with the highest medical standards.
Main Missions
- Defining and continuously optimizing the journeys of healthcare professionals and patients to guarantee a seamless experience.
- Rigorously selecting and integrating innovative technologies and medical devices to enhance the Zoī journey, in close collaboration with the medical team.
- Establishing the partnership strategy of the centers (medical biology laboratories, catering, etc.)
- Designing and implementing recruitment, onboarding, and career development strategies for the center staff.
- Developing and instituting mechanisms for collecting feedback to constantly align our products and services with user expectations (staff and clients).
- Playing a key role in the international expansion of Zoī centers.
- Team management including recruiting, nurturing and developing the members of the Operations team
Ideal Candidate Profile
- 3 - 5 years of experience in Operations management, in a fast-growing startup / B2C scale-up.
- Strong analytical skills and the ability to structure a problem
- Excellent interpersonal communication and leadership
- An impact-oriented mindset
- Fluent English & French
More about Zoī
Zoī (zoi.com) is a deeptech startup at the intersection of medicine and wellness, founded by Ismaël Emélien and Paul Dupuy. In 2022, they raised 20M Euros in seed capital from leading investors, among which, Stéphane Bancel, Xavier Niel, Jean-Marie Messier, and Rodolphe Saadé.
By combining advances in medicine, data science and behavioral science, Zoī provides its members with a state-of-the art 360° medical check-up, followed by a personalized digital support system to profoundly improve their quality of life and healthspan.
The three pillars of Zoī
1. A network of high-end health centers where members meet their medical team, undergo their check-up and start their preventive health journey
2. A critical algorithm and technology suite facilitating the work of the medical team to analyze holistically the millions of data points generated during the medical check-up and make personalized recommendations for members
3. A mobile application that helps members take daily action to implement recommendations and make qualitative changes in their lives
