Implementation Manager - Functional Consultant
Dublin / Amsterdam / London / Munich / Vienna
Revenue – Customer Success & Services /
Full-Time /
Hybrid
Do you want to join us on the journey of disrupting the spend management business? Do you like to work in a fast-paced scale-up with a passionate and supportive team? Yokoy is hiring!
After closing our $80M Series B funding in 2022 and going through a hyper growth phase, we are now striving to lead the tech-focused transformation in our field and become the number 1 all-in-one spend management suite for midsize and enterprise companies. Join us as our new Senior Implementation Manager and help us achieve our goals! 🚀
As an Implementation Manager (Functional Consultant) at Yokoy, you will play a pivotal role in guiding clients through the successful adoption of our solutions and ensure the successful delivery of large and complex projects. Your responsibility will include analysing our clients' business processes, provide recommendations, and configure Yokoy’s platform to meet their needs. You will collaborate closely with cross-functional teams to drive planning, execution, and completion of projects within scope, on time, and within budget. This role offers a unique opportunity to work with leading-edge technology and collaborate with a dynamic team to drive client success.
🧑🏽‍💻 What you’ll do:
- You act as the primary point of contact for customers during the implementation process, addressing concerns, consulting on solutions and ensuring clear communication. You manage expectations and handle escalations when needed to keep projects on track.
- You guide customers through requirements gathering process, analyse business needs and ensuring the customer derives the utmost value by leveraging Yokoy’s capabilities.
- You translate client requirements into solution configuration, providing guidance and consulting on best practices.
- You configure Yokoy to meet customer specifications and implement rigorous testing processes to ensure the functionality, performance, and reliability of the solution.
- You identify and address any issues in the implementation, maintaining a commitment to delivering a high-quality solution.
- You empower and enable the customer with the knowledge needed to ensure a smooth and confident transition to Yokoy.
- You work closely with the product management team to share best practices and customer needs and contribute to continuous product enhancement.
- You contribute to the refinement of existing implementation processes and methodologies. Share insights and develop best practices to enhance the overall effectiveness of the Professional Services team.
⚒️ What you’ll need:
- You are an accomplished Implementation Consultant with a track record of designing and implementing software solutions for clients and developing best practices.
- You have at least 3 years of accounting experience, with a preference for payroll expertise, ideally in a company with over 100 employees.
- Ideally, you have experience working with Dynamics Business Central, SAP, or NetSuite.
- You have a strong understanding of the Finance, SaaS industry and associated technologies.
- You have a customer-centric mindset, understanding clients' unique needs and designing and implementing successful solutions.
- You have excellent communication and problem-solving skills, and you are talented in translating complex requirements into feasible solutions.
- You enjoy working in a fast-paced and dynamic environment.
- You are fluent in English; German and other languages are highly preferred.
🚀 What you’ll get:
- Resources and trust: you own your work and shape things from day one.
- Flat hierarchies: opportunity to work closely with the founders and the leadership team.
- Fast-paced environment: quickly measure and learn about the impact of your work.
- Flexibility: everyone has their own highly productive times - we look at the output and not at what time it was produced.
- Hybrid setup: we enjoy in-person sessions, but we have also learned (thank you Covid) how to be efficient with remote working.
- Competitive scale-up package with the possibility to partake in the upside.
- Work anywhere: we offer up to 6 weeks remote work within the EU.
We are keen to get to know you. Apply with your CV and/or LinkedIn profile and a few words on why you would like to join Yokoy. We look forward to your application!
👉🏽 What’s going to happen next: we aim to get back to you regarding your application within 8 business days. Our interview process tends to take around 4 weeks to complete. If you need more flexibility or are on a tighter schedule, don’t be afraid to let us know.
If after reading our job ad you figure that this isn’t the right fit for you, feel free to share it with a friend or colleague who might be interested.
This is important to us: Yokoy is an equal opportunity employer, and we value diversity. We welcome people from all backgrounds who are looking to make the future simple with us. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.
Yokoy is an intelligent spend management platform, trusted by modern finance teams to streamline invoices, expenses, and payments. Powered by AI and machine learning, Yokoy automates up to 95% of manual processes.
🏢 Established in 2019 in Zurich, Switzerland, Yokoy is trusted by leaders at over 600 of the world’s most forward-thinking companies to help them transform how they spend, by transforming how their people spend their time. Designed to sit at the heart of the modern finance tech stack, Yokoy connects with the leading ERP systems, invoicing platforms, travel booking tools, and other enterprise finance tools to power end-to-end automation and provide complete visibility across the enterprise. Yokoy is backed by leading investors including California-based Sequoia Capital, New York-based Left Lane Capital and London-based Balderton Capital.
