Implementation Partner Manager

Zurich /
Customer Success – Solutions /
/ Hybrid
Do you want to join us on the journey of disrupting the spend management business? Do you like to work in a fast-paced scale-up with a passionate and supportive team? Yokoy is hiring!

After closing our $80M Series B funding last year and going through a hyper growth phase, we are now striving to lead the tech-focused transformation in our field and become the number 1 all-in-one spend management suite for midsize and enterprise companies. Join us as our Implementation Partner Manager and help us achieve our goals! 🚀

As an Implementation Partner Manager at Yokoy Solutions, you'll thrive in developing strong relationships between customers, partners and internal teams. We are a product-driven company and visionary best-in-class product is the key for our customer’s success. Collaborating with cross-functional department leads in order to drive the overall professional services strategy with our service partners is crucial for our continuous growth. 

🧑🏽‍💻 What you'll do:

    • You will support resourcing efforts, collaborating with our internal team leads and the partner leads
    • You will collaborate with partners to co-deliver services to our customers, acting as the main escalation point and face of Yokoy towards customers to resolve disputes during implementation driven by partners
    • You actively support partners in project delivery by addressing their project specific needs within Yokoy and by resolving any internal dependencies for successful project delivery
    • You will work on the development of a world-class enablement program for our implementation partners
    • You coordinate with sales, legal, and finance to fulfill engagements through our partners
    • You develop deep and lasting relationships with our partners' services delivery teams 
    • You will coach and mentor our partners to become effective in the services delivery of Yokoy
    • You develop and maintain training documentation and collateral 
    • You track towards defined billable utilization rates

⚒️ What you'll need:

    • You have at least 3 years experience in a customer-facing project management (software implementation) or account management role (SaaS) on enterprise engagements 
    • Preferably, you have knowledge about interface architecture, business analysis or accounting & finance
    • You have a demonstrated ability to lead large enablement sessions
    • You bring previous experience managing Implementation Partner relationships and providing oversight on projects
    • You are able to understand and manage customer and partner needs and expectations as well as provide strategic leadership for a multi-disciplinary team
    • You have the proven ability to work creatively and analytically in a problem-solving environment
    • You have excellent communication and presentation skills
    • You are fluent in German and English; other languages like Dutch, French or Spanish are a plus

🚀 What you'll get:

    • We love to see people flourish! You'll have the resources to take things into your own hands and shape things from day one
    • You'll work closely with the founders and leadership team
    • We're fast - you'll be able to measure the impact of your work quickly
    • We're growing fast, and you're the expert. Help shape our growth and take the lead
    • Flexibility: everyone has their own high-productivity times. Found your sweet spot? Perfect - we look at the result, not what time it was produced
    • Remote: We love physical meetings, but we've also learned (thanks Covid) how to be efficient with remote work
    • Competitive startup package
    • Work anywhere - we offer up to 6 weeks remote work within EU
We are keen to get to know you. Apply with your CV and/or LinkedIn profile and a few words on why you would like to join Yokoy. We look forward to your application! 

👉🏽 What’s going to happen next: we aim to get back to you regarding your application within the next 10 business days. Our interview process tends to take around 4 weeks to complete. If you need more flexibility or are on a tighter schedule, don’t be afraid to let us know. 

If after reading our job ad you figure that this isn’t the right fit for you, feel free to share it with a friend or colleague who might be interested.

This important to us: Yokoy is an equal opportunity employer, and we value diversity. We welcome people from all backgrounds who are looking to make the future simple with us. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.

Yokoy automates spend management for medium and large enterprises with artificial intelligence, combining expense management, supplier invoice management and smart corporate cards into one single intuitive platform.

🏢 Founded in Switzerland in 2019 by experienced business professionals and scientists, Yokoy is the leading, all-in-one fintech platform that provides an AI-based full spend management suite for midsize and enterprise companies. By combining automation, API integrations and machine learning developed in Yokoy’s own cutting-edge research lab, the company offers expense management, supplier invoice management and smart corporate credit cards in a single intuitive tool. All underpinned by the most up-to-date security and stability. Yokoy’s mission is to finally rid the corporate spending world of the legacy processes that have plagued it for decades and is backed by leading investors including New York-based Left Lane Capital and London-based Balderton Capital.