Implementation Operations Specialist

Amsterdam, North Holland /
Customer Success – Yokoy Care /
Full-time
Do you want to join us on the journey of disrupting the spend management business? Do you like to work in a fast-paced environment with a passionate and supportive team? Yokoy is growing!

We just closed our $80M Series B funding and are thriving in this fast-paced hypergrowth phase. We are now looking for a new colleague to become our Implementation Operations Specialist in Amsterdam! 🚀

As our Implementation Operations Specialist you are responsible for coordinating the planning of implementation projects and managing capacity and budgets for the projects within our internal team and external implementation partners. Your team will optimize this process to be scalable and future-proof. Outsourcing a large part of our implementation projects to our global partner network is an important goal of Yokoy. 

Your future team
This position is very collaborative and requires great communication skills, both written and verbal. You will join a small dedicated team which is part of the larger Customer Success department of Yokoy. You will work closely with different internal teams and as mentioned above our external partners.

What you’ll do:

    • Project Management: Coordinating the planning of implementation projects and managing capacity and budgets for the projects.
    • Partner success management: Allocate projects with our Implementation Partners in a proactive manner including coordination of Partner approval, contract management, and milestone tracking of projects. 
    • Process management: To create a structure of processes that efficiently support the way our team operates. 
    • Reporting of KPI’s to different stakeholders. 

What you’ll need:

    • You have some work experience of 1-3 years and love to help us to create new structures or you have a finished study in a relevant field to keep track record of capacity planning and project management.
    • You are a skilled collaborator and communicator and can manage the different stakeholders.
    • You have the ability to separate and prioritize main and side issues. 
    • You are comfortable with the uncertainty and last minute changes that a scale-up brings with it. 
    • You are fluent in English and German, other languages are a plus.

What you’ll get:

    • Work with international colleagues around Europe
    • We love to see people thrive! You'll have the resources to own and be able to shape things from day one
    • We’re fast - quickly measure and learn the impact of your work
    • Grow - we’re growing fast, and you’re the expert. Help us shape our growth!
    • Flexibility - everyone has their own highly productive times - you have found your sweet spot? Perfect, we look at the output and not at what time it was produced
    • Remote - we enjoy in-person sessions, but we have also learned (thank you Covid) how to be efficient with remote working
    • Competitive scale-up package
We are keen to get to know you. Apply with your CV and/or LinkedIn profile and a few words on why you would like to join Yokoy. We look forward to your application! 

What’s going to happen next: we aim to get back to you regarding your application within the next 10 business days. Our interview process tends to take around 4 weeks to complete. If you need more flexibility or are on a tighter schedule, don’t be afraid to let us know.

Round 1: talk with one of our Talent managers
Round 2: meeting with your manager and a team-member
Optional: 3rd interview round or case study

After this we should be able to decide if we’re a match!

If after reading our job ad you figure that this isn’t the right fit for you, feel free to share it with a friend or colleague who might be interested.

This important to us: Yokoy is an equal opportunity employer, and we value diversity. We welcome people from all backgrounds who are looking to make the future simple with us. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.

Yokoy is an award-winning Swiss FinTech company that leverages Artificial Intelligence to fully automate spend management for mid and large sized enterprises. We are the partner of choice when it comes to the automation of expense, company card and supplier invoice processes. Our intelligent software tool helps our global customers save time and money, prevent fraud, increase employee satisfaction and get valuable data insights to control their spend. With over 140 employees and offices in Zurich, Munich, Vienna and Amsterdam we are a fast growing company with a vision to become the global leader in Spend Management.