Junior Customer Support Specialist with Italian

Warsaw

Global Customer Support – Global Customer Support /

Full-time /

Hybrid

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.

We are a certified Great Place to Work company.

Responsibilities:

Provide high‑quality customer support to Italian‑ and English‑speaking clients
Build and maintain long‑term, trust‑based relationships with customers
Respond to inquiries via phone, chat, and email in a timely and professional manner
Handle complaints by offering clear explanations and effective solutions
Monitor financial markets and stay informed about relevant developments
Update, verify, and maintain accurate client information in the CRM system
Collaborate with international branches and internal departments to ensure smooth service delivery

Requirements:

Fluency in Italian and English at C1/C2 or native level
Availability to work in a rotational shift system (between 8:00 AM and 7:00 PM)
Strong multitasking abilities and effective prioritisation skills
Excellent communication, interpersonal, and negotiation skills
Proficiency in MS Office tools

Nice to Have:

Previous experience in customer service
Understanding of financial markets and the company's core business

What We Offer:

Stable employment based on an employment contract
Growth opportunities within an international FinTech environment
Professional training delivered by experienced financial market specialists
A clear career development path supported by regular feedback
Hybrid work model (2 days in the office, 3 days remote)
Team‑building and integration events
Equipment tailored to your needs
A comprehensive benefits package including private medical care, cafeteria platform, sports card, language learning platform, and meal co‑financing

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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