Junior Customer Support Specialist with Arabic and English

Warsaw

Global Customer Support – Global Customer Support /

Full-time /

Hybrid

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.

We are a certified Great Place to Work company.

Responsibilities

Providing excellent customer service
Building positive relationships with customers
Resolving issues in a timely manner and ensuring high levels of customer satisfaction
Providing explanations regarding customer complaints (written and by phone)
Working with the CRM system (verification and completing client data)
Cooperating with external XTB branches and internal departments
Translating information from English to Arabic and from Arabic to English

Requirements

Higher education (completed or ongoing – 4th or 5th year)
Background or experience in economics or financial services is a plus
Previous experience in a customer service role desirable
Arabic language – very good spoken and written
English language – proficiency level
Responsibility and ability to multitask, prioritize, and close tasks quickly
Strong communication, interpersonal, and negotiation skills
Good knowledge of MS Office
Knowledge of financial markets and XTB’s core business is an advantage

What we offer

Full‑time employment agreement
Great learning opportunity in cooperation with multinational units of the company
All tools and training required to be successful
Work in an internationally known company with a well‑recognized brand
Young, professional, dynamic team and multinational environment

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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