French-Speaking Junior Customer Support Specialist

Warsaw

Global Customer Support – French Desk /

Full-time /

Hybrid

XTB is a global financial technology company focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, with our operations covering multiple countries across Europe, Asia, and South America. At XTB, we focus on the growth of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs.

If you are looking for exciting challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.

We are a certified Great Place to Work company.

Responsibilities:

Providing excellent customer service and support for French-speaking clients.
Building and maintaining positive, long-term relationships with customers.
Resolving client issues in a timely and efficient manner to ensure high satisfaction.
Handling and explaining complaints, both in writing and over the phone.
Monitoring developments on global financial markets.
Working with our CRM system to verify and update client database records.
Cooperating closely with external XTB branches and internal departments.

Requirements:

French language at a native or proficiency level (C1/C2).
Very good command of English (both spoken and written).
High level of responsibility, with the ability to multitask, prioritize, and complete tasks efficiently.
Strong communication, interpersonal, and negotiation skills.
Good working knowledge of MS Office.
A positive, proactive, and solution-oriented attitude.

Nice to have:

Previous experience in a customer service or client support role.
Basic knowledge of financial markets and XTB’s core business products.

What we offer:

Stable employment based on an employment contract (umowa o pracę).
Growth opportunities within the rapidly growing FinTech industry in an international environment, with a real impact on the company and product evolution.
Professional training under the supervision of experienced financial market experts.
A clear development path supported by regular feedback and transparent career progression.
Flexible working conditions with a remote work model.
Regular team-building and integration events.
Modern equipment fully tailored to your daily work needs.
A wide range of benefits, including:
- Private medical care
- myBenefit platform & sports card
- Language learning platform
- Meal co-financing at the office, and much more!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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