Junior IT Service Desk Administrator
Montevideo
Engineering – Service Desk /
Full-time /
On-site
Junior IT Service Desk Administrator - Montevideo
The Role:
We are looking for energetic and passionate Junior IT Service Desk Administrator who will maintain and provide high quality troubleshoot support to the company’s department. You will be responsible for managing and resolving IT related issues/queries in an efficient and effective manner. This is a great opportunity to be part of a well-established team within a rewarding and challenging environment!
The main responsibilities of the position include:
- Install, replace and configure computer hardware, operating systems and applications
- Troubleshoot hardware and software conflicts and repair or adjustments when necessary
- Install and troubleshoot Windows, MacOS based systems
- Work with Microsoft, GSuite and cloud technologies
- Assist with the administration of Windows operating system, Azure Portal
- Monitor and handle IT related tickets through our ticketing portal
- Meet our tickets SLA, KPIs and targets
- Provide guidance, support and training to staff on IT related issues
- Liaise with external associates to solve any problem
Main requirements:
- BSc/MSc in Information Technology, or any other relevant field
- Experience in a similar position will be a major plus
- Excellent problem solving and troubleshooting skills
- Proactive and efficient with strong organisational skills
- Ability to multitask, prioritise and work independently
- Provide a fast, polite and efficient responses to all staff
- Knowledge of Windows platform troubleshoot (MacOS knowledge is considered a plus)
- Fluent Spanish with excellent oral and written skills in English
Benefit from:
- Attractive remuneration package
- Transportation allowance
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
All applications will be treated with strict confidentiality!
