Uzbek and Russian- Speaking Senior Client Relations Managers
Tashkent
Business Development – Client Relations /
Full-time /
Remote
Uzbek and Russian- Speaking Senior Client Relations Managers
The Role:
We are looking for passionate, energetic and self-motivated professionals to join our Client Relations team and provide high quality of client service to clients. This is a great opportunity to be part of a faced-paced and dynamic environment with learning and growing opportunities.
The main responsibilities of the position include:
- Develop and maintain excellent relationships with prospective and existing clients, including activating new leads and following up on potential clients.
- Handle client inquiries via live chat, email, and telephone, ensuring a high level of service.
- Conduct personal clientele analysis and take necessary actions.
- Promote available products and services to clients.
- Ensure compliance with legal guidelines and company procedures and provide suggestions for system enhancements.
- Set personal targets for team members, monitor performance, provide regular feedback, and share knowledge to keep the team motivated.
- Recognize development needs, coaches, and develops team members as necessary.
- Encourage team members to express ideas on improving individual and team performance.
- Contribute to the team effort by achieving targeted results.
- Always act in the best interest of the company and cooperate with the rest of the Client Relations team to perform business development.
- Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients.
Main requirements:
- Degree in a business-related field.
- At least 3 years of customer care or sales experience. Client handling experience in the financial services sector is a definite plus.
- Fluent Russian and Uzbek speaker with excellent oral and written skills in English.
- Strong people management skills.
- Reliable, with integrity of character.
- Outstanding communication and interpersonal skills.
- Dynamic, innovative and target oriented.
- Ability to multitask and prioritize.
- Strong computer literacy.
Benefit from:
- Attractive remuneration package plus performance related reward
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
All applications will be treated with strict confidentiality!
