Online Reputation Specialist
Multiple /
Marketing – Social Media /
Full-time
/ Hybrid
Online Reputation Specialist – Cyprus, Greece or Remote
The Role:
We are seeking a dedicated and experienced Online Reputation Specialist to safeguard and enhance XM’s online reputation. As our Online Reputation Specialist, you will play a critical role in managing and cultivating the reputation of our brand in the digital landscape. You will continuously monitor, track, and moderate our brand's presence across various online outlets, ensuring a positive and professional image. Your efforts will contribute to the maintenance of our brand's integrity and the prevention of online reputation threats.
The main responsibilities of the position include:
- Monitor, track, and moderate the reputation of our brand on various outlets, including social media, search engines, blogs, social communities, and online forums
- Respond to comments and engage with users in a professional and positive manner
- Analyse data and metrics to track the impact of online reputation management efforts, provide regular reports and make data-driven recommendations for improvement
- Identify and report inappropriate or harmful content to the appropriate channels and take remedial actions as required
- Identify and mitigate potential reputation risks and crises and handle online crisis and negative publicity effectively
- Establish policies, procedures, and standards to avoid negative impacts on the brand
- Develop and execute strategies to improve the Company’s online reputation and visibility
- Collaborate with cross-functional teams to ensure consistent messaging and brand representation
- Stay updated on industry trends and best practices in online reputation management
- Support in other relevant matters as required
Main requirements:
- Bachelor's degree in Communications, Marketing, or a related field
- At least 3 years of experience in a position with similar responsibilities. Experience in the online trading industry will be considered an advantage
- Experience in forum moderation or community management will be considered an advantage
- Experience with social analytics and listening tools such as Sprinklr, Brandwatch etc.
- Excellent communication and interpersonal skills
- Strong attention to detail
- Ability to work independently and collaborate within a team, prioritise tasks, and manage multiple projects in a fast-paced environment
- Creative thinker with a passion for community building
- Excellent written and verbal communication skills in English
- Proficient in Microsoft Office tools
Benefit from:
- Attractive remuneration package plus performance related reward
- Food allowance
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
All applications will be treated with strict confidentiality!
