Chinese-Speaking Customer Experience Officers

Multiple /
China Relations – China Relations /
/ Hybrid
Chinese-Speaking Customer Experience Officers – Cyprus, Greece or Malaysia

Reference Number:

The Role:

We are looking for passionate and self-motivated professionals to join our China Relations team. The successful candidates will have the opportunity to provide high quality customer care service to our clients. This is a great opportunity to be part of an international working environment with great learning and development opportunities.

The main responsibilities of the position include:

    • Deal with clients’ inquiries via live chat, email, and telephone
    • Update client details regarding their request status
    • Perform personal clientele analysis and take action as required
    • Handle client inquiries appropriately and ensure that high level service is provided
    • Promote available products and services to clients
    • Cooperate effectively with other departments as required
    • Contribute to team effort by achieving targeted results
    • Perform other ad hoc tasks assigned by team leaders

Main requirements:

    • Degree in a business-related field
    • Client-handling experience in the financial services sector will be considered as an advantage
    • Fluent Chinese speakers with excellent oral and written skills in English
    • Ability to multitask and with a high level of organisation skills
    • Outstanding communication and interpersonal skills
    • Excellent computer literacy
    • Valid work permit required

Benefit from:

    • Attractive remuneration package
    • Private health insurance
    • Food allowance
    • Intellectually stimulating work environment
    • Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality!