Arabic-Speaking Customer Experience Officer

Customer Experience – Customer Experience /
Full-time /
Arabic-Speaking Customer Experience Officer - Cyprus or Greece

The Role:
We are looking for a passionate and self-motivated professional to join our Customer Experience Team.

The main responsibilities of the position include:

    • Deal with clients’ inquiries via live chat, email and telephone
    • Perform personal clientele analysis and take actions as required
    • Handle client inquiries appropriately and ensure that high level service is provided
    • Promote available products and services to clients
    • Develop and maintain excellent relationships with prospective and existing clients
    • Cooperate effectively with other departments as required
    • Contribute to team effort by achieving targeted results

Main requirements:

    • Degree in a business-related field
    • Client handling experience in the financial services sector is a definite plus
    • Fluent Arabic speaker with excellent oral and written skills in English
    • Ability to multitask and maintain a high-level of organization
    • Outstanding communication and interpersonal skills
    • Excellent computer literacy
    • Valid work permit required

Benefit from:

    • Attractive remuneration package plus performance related reward      
    • Private health insurance
    • Corporate pension fund
    • Intellectually stimulating work environment
    • Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality!