Chinese-Speaking Customer Experience Officers

Customer Experience – Customer Experience /
Full-time /
Chinese-Speaking Customer Experience Officers – Cyprus or Remote

The Role:

We are looking for passionate and self-motivated professionals.. The successful candidates will have the opportunity to provide high quality customer care service to our clients. This is a great opportunity to be part of an international working environment with great learning and development opportunities. 

The main responsibilities of the position include:

    • Deal with clients’ inquiries via live chat, email, and telephone
    • Update client details regarding their request status
    • Perform personal clientele analysis and take action as required
    • Handle client inquiries appropriately and ensure that high level service is provided
    • Promote available products and services to clients
    • Cooperate effectively with other departments as required
    • Contribute to team effort by achieving targeted results
    • Perform other ad hoc tasks assigned by team leaders 

Main requirements:

    • Degree in a business-related field
    • Client-handling experience in the financial services sector will be considered as an advantage
    • Fluent Chinese speakers with excellent oral and written skills in English
    • Ability to multitask and with a high level of organisation skills
    • Outstanding communication and interpersonal skills
    • Excellent computer literacy
    • Valid work permit required 

Benefit from:

    • Attractive remuneration package plus performance related reward
    • Intellectually stimulating work environment
    • Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality!