Chinese-Speaking Customer Experience Officer
Nicosia / Limassol / Greece
Customer Experience – Customer Experience /
Full-time /
Hybrid
Chinese-Speaking Customer Experience Officer
The Role:
We are looking for passionate and self-motivated professionals to join our Customer Experience team. The successful candidates will have the opportunity to provide high quality customer care service to our clients. This is a great opportunity to be part of an international working environment with great learning and development opportunities.
The main responsibilities of the position include:
- Deal with clients’ inquiries via live chat, email, and telephone
- Update client details regarding their request status
- Perform personal clientele analysis and take action as required
- Handle client inquiries appropriately and ensure that high level service is provided
- Promote available products and services to clients
- Cooperate effectively with other departments as required
- Contribute to team effort by achieving targeted results
- Perform other ad hoc tasks assigned by team leaders
Main requirements:
- Degree in a business-related field
- Client-handling experience in the financial services sector will be considered as an advantage
- Fluent Chinese speakers with excellent oral and written skills in English
- Ability to multitask and with a high level of organisation skills
- Outstanding communication and interpersonal skills
- Excellent computer literacy
- Valid work permit required
Benefit from:
- Attractive remuneration package plus performance related reward
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
The Hiring Experience: What Awaits You
- Let’s Connect – Intro Chat with Talent Acquisition
- Final Connection – Final Interview
All applications will be treated with strict confidentiality!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
