Chinese Speaking Customer Experience Officer
Multiple
Customer Experience – Customer Experience /
Full-time /
Hybrid
Chinese Speaking Customer Experience Officers – Cyprus or Remote
The Role:
We are looking for passionate and self-motivated professionals.. The successful candidates will have the opportunity to provide high quality customer care service to our clients. This is a great opportunity to be part of an international working environment with great learning and development opportunities.
The main responsibilities of the position include:
- Deal with clients’ inquiries via live chat, email, and telephone
- Update client details regarding their request status
- Perform personal clientele analysis and take action as required
- Handle client inquiries appropriately and ensure that high level service is provided
- Promote available products and services to clients
- Cooperate effectively with other departments as required
- Contribute to team effort by achieving targeted results
- Perform other ad hoc tasks assigned by team leaders
Main requirements:
- Degree in a business-related field
- Client-handling experience in the financial services sector will be considered as an advantage
- Fluent Chinese speakers with excellent oral and written skills in English
- Ability to multitask and with a high level of organisation skills
- Outstanding communication and interpersonal skills
- Excellent computer literacy
- Valid work permit required
Benefit from:
- Attractive remuneration package plus performance related reward
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
All applications will be treated with strict confidentiality!
