Kazakh and Russian-Speaking Client Relations Manager

Business Development – Client Relations /
Full-time /
Kazakh and Russian-Speaking Client Relations Manager

The Role:
We are looking for a passionate, energetic and self-motivated professional to join our Client Relations team and provide high quality of client service to clients. This is a great opportunity to be part of a faced-paced and dynamic environment with learning and growing opportunities.

The main responsibilities of the position include:

    • Develop and maintain excellent relationships with prospective and existing clients
    • Responsible for activating new client leads and following up with potential clients
    • Deal with clients’ inquiries via live chat, email and telephone
    • Handle client inquiries via email and telephone and ensure that high level service is provided
    • Perform personal clientele analysis and taking actions as required
    • Promote available products and services to clients
    • Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients
    • Ensure compliance with the company’s legal guidelines and compliance procedures
    • Provide suggestions on system enhancements
    • Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development
    • Contribute to the team effort by achieving targeted results
    • Cooperate effectively with other departments as necessary

Main requirements:

    • Degree in a business-related field
    • Customer care or sales experience is a definite plus
    • Client handling experience in the financial services sector is a definite plus
    • Fluent Kazakh and Russian speaker with excellent oral and written skills in English
    • Reliable, with integrity of character
    • Outstanding communication and interpersonal skills
    • Dynamic, innovative and target oriented
    • Ability to multitask and prioritise
    • Strong computer literacy

Benefit from:

    • Attractive remuneration package
    • Intellectually stimulating work environment
    • Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality!