Kazakh and Russian-Speaking Client Relations Manager
Kazakhstan
Business Development – Client Relations /
Full-time /
Hybrid
Kazakh and Russian-Speaking Client Relations Manager
The Role:
We are looking for a passionate, energetic and self-motivated professional to join our Client Relations team and provide high quality of client service to clients. This is a great opportunity to be part of a faced-paced and dynamic environment with learning and growing opportunities.
The main responsibilities of the position include:
- Develop and maintain excellent relationships with prospective and existing clients
- Responsible for activating new client leads and following up with potential clients
- Deal with clients’ inquiries via live chat, email and telephone
- Handle client inquiries via email and telephone and ensure that high level service is provided
- Perform personal clientele analysis and taking actions as required
- Promote available products and services to clients
- Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients
- Ensure compliance with the company’s legal guidelines and compliance procedures
- Provide suggestions on system enhancements
- Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development
- Contribute to the team effort by achieving targeted results
- Cooperate effectively with other departments as necessary
Main requirements:
- Degree in a business-related field
- Customer care or sales experience is a definite plus
- Client handling experience in the financial services sector is a definite plus
- Fluent Kazakh and Russian speaker with excellent oral and written skills in English
- Reliable, with integrity of character
- Outstanding communication and interpersonal skills
- Dynamic, innovative and target oriented
- Ability to multitask and prioritise
- Strong computer literacy
Benefit from:
- Attractive remuneration package
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
All applications will be treated with strict confidentiality!
