Information Technology Service Management Specialist
Multiple /
Engineering and Product Development – Service Desk /
Full-time
/ Hybrid
Information Technology Service Management Specialist
Reference Number: JAD1023
The Role:
We are looking for a passionate and self-motivated professional to join our ever-growing team. You will be responsible for expanding our Jira instance and other management tools, and for identifying appropriate and high-quality solutions for our end users. This is a great opportunity to be part of a well-established team within a rewarding and challenging environment.
The main responsibilities of the position include:
- Create, manage and support all administrative functions associated with the Atlassian product Suite (mainly Jira and Confluence) and customer service management tools: FreshDesk, Live Chat Inc.
- Create, administer, and update Insight Object Schemas
- Work closely with cross-functional teams and gather requirements from stakeholders to design, develop, test and deliver custom templates and automation project workflows
- Offer recommendations on best practices and standardisation in implementing and leveraging processes within the Atlassian Suite
- Provide suggestions for optimising existing Jira process workflows
- Develop metrics dashboards and reporting tools on Jira to help end users with performance tracking and project management
- Develop required documentations such as workshop agendas, presentations, gap analysis reports, process flow diagrams, roles/responsibilities
- Drive process definition, re-engineer, improve and create gap analysis for existing and new processes during workshops with key stakeholders
- Provide training and support to JIRA end users and draft user manuals
- Work closely with our external associates to resolve any issues that may arise
Main requirements:
- BSc/MSc in Computer Science, or any other relevant field
- 1+ years of experience in a similar position
- Working knowledge in administering Jira and Confluence server applications (Data Centre products is highly preferred)
- Experience in building data queries using JQL and IQL
- Excellent problem solving and troubleshooting skills
- Ability to work independently across functions, with all levels of users and management in a fast-paced environment
- Strong verbal and written communication skills in English
The following will be considered an advantage:
- Any Atlassian certification
- Experience using Active Directory
- Working knowledge in administering FreshDesk
- Experience in using Groovy and Java for scripts
Benefit from:
- Attractive remuneration package
- Food allowance
- Private health insurance
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
All applications will be treated with strict confidentiality!
