Junior Customer Experience Manager (m/f/d) - Remote

Germany (Remote)
Customer & Partner Success /
Full-time // Permanent /
Are you tired of monotonous customer care and boring support activities? Do you want to solve problems and work together with our customers on real tailor-made solutions? And all of this in a digital setting with motivated colleagues? Then come to xentral and conquer with us the software hearts of our customers by competent know-how in all questions concerning our ERP system!

Your Tasks

    • You will provide xentral users with your expertise and support them in overcoming the challenges of using our software
    • You will process incoming customer requests around xentral via e-mail, telephone, chat and our ticket system
    • You keep our quality standards towards your customers in mind and are responsible for their satisfaction
    • You will learn more about one part of our software and develop practical solutions together with us

Your Profile

    • You have made an apprenticeship as an IT systems management assistant (m/f/d) or similar, alternatively you have studied business informatics or business administration
    • xentral is modern and brainy - you should be too. Therefore, you have a good understanding of IT and are interested in working with modern tools like Zendesk, JIRA or Confluence
    • You are interested or even already have some experience in a process area such as logistics, production planning, operations, financial accounting/accounting, wholesale and foreign trade or eCommerce
    • You are convincing through your communication skills and your joy in working with others, and you have fluent language skills in German and English

We offer

Flexible Work Environment: Enjoy remote work options across Europe or from our office-hubs in Augsburg, Amsterdam, Berlin, Munich, and Lohne (Oldenburg), along with flexible working hours.

Competitive Compensation & Comprehensive Benefits: Attractive salary packages and a generous leave policy that includes 28 annual leave days, special leave days, and nursing care days. Our comprehensive benefits package also provides a monthly voucher to choose from a variety of providers, including Urban Sports Club, grocery stores, entertainment, and lifestyle options. Additionally, we equip all employees with state-of-the-art home office equipment and offer a 50% subsidy on private pension plans for permanent employees in Germany.

Professional Growth & Development: Benefit from a significant budget dedicated to learning and personal development, supporting your career growth and continuous learning.

Inclusive & Engaging Culture: Participate in virtual and in-person company events and in our yearly culture connect days, fostering a collaborative and vibrant company culture with minimal hierarchies and respectful communication.

Diverse & International Team: Work alongside a multicultural and international team across 17 different work locations within Europe and 32 nationalities, embracing diversity and a global perspective.

You have what it takes? Then apply now with your CV or LinkedIn profile.

We look forward to your application!

About us

We are an established tech startup with major tech investors Sequoia Capital and Visionaries Club on our side. We are aiming at defining a new SaaS category and empower entrepreneurs and e-commerce vendors to automate their resource planning and focus on the things that matters most to them: their business.
We grow all over Europe, join us fully remote or in one of our hubs in Augsburg, Amsterdam, Berlin, Munich and Lohne (Oldenburg). You decide!