Customer Experience Manager (m/f/d) - Remote
Germany (Remote) /
Customer & Partner Success /
Full-time // Permanent
Are you tired of monotonous customer care and boring support activities? Do you want to penetrate problems and work together with our customers on real tailor-made solutions? And all of this in a digital setting with motivated colleagues? Then come to xentral and conquer with us the software hearts of our customers by competent know-how in all questions concerning our ERP system!
- You support xentral users with your professional expertise and help them to overcome challenges in using the software
- You answer typical user requests and are the link to our specialist departments
- You explain which requirements our software fulfills and help with any problems via e-mail, ticket system and telephone
- You keep our quality standards towards our customers in mind and are responsible for their satisfaction
- You will learn more about one part of our software and develop practical solutions together with us
- You have made an apprenticeship in the field of IT systems management, alternatively you have a degree in business informatics or business administration
- You are familiar with at least one ERP or CRM system from user perspective (e.g. JTL, actindo, odoo, Navision or BillBee)
- B2B support is not new to you and you enjoy communicating with customers
- You speak and write English and German fluently
We grow all over Europe, join us fully remote or in one of our hubs in Augsburg, Amsterdam, Berlin or Munich. You decide!
Xentral feels like home!
For us Xentral is not just a workplace. We make sure that our team feels at home even during work. We offer flexible working hours and home office.
Unique culture and structure!
We believe in flat hierarchies, short decision-making processes and appreciative communication at eye level.
With us to the very top!
With us there are many career paths and development opportunities for you, what you can't do yet, you can learn with us!
For our permanent employees in Germany and the Netherlands we offer 50% subsidies to your private pension plan.
You have what it takes? Then apply now with your CV or LinkedIn profile.
We look forward to your application!
We are an established tech startup with major tech investors Frank Thelen, Sequoia Capital and Visionaries Club on our side. We are aiming at defining a new SaaS category and empower entrepreneurs and e-commerce vendors to automate their resource planning and focus on the things that matters most to them: their business. We grow all over Europe, join us fully remote or in one of our hubs in Augsburg, Amsterdam or Munich. You decide!