Customer Success Manager (m/f/d) - Remote

Germany (Remote) /
Customer & Partner Success /
Full-time // Permanent
/ Remote
Xentral rethinks ERP and as an up-and-coming brand we already have been able to inspire more than 1,500 customers. In order to continue this success story, we not only want to win new customers, but also take care of our existing clients in the best possible way. If you want to become part of a growing software company and develop and expand your own department, we might have something for you. Join us as Customer Success Manager and let’s shape the future of the ERP market together.

Your Tasks

    • Primary ownership and accountability for ensuring customer growth, delight, and retention for complex customers 
    • Build and foster relationships with key decision makers and stakeholders across multiple customer teams 
    • Drives long-term customer adoption through successful onboarding and long-term success planning
    • Define what success means for your customers and produce detailed plans outlining roadmap to achieve success and share in accountability of their success 
    • Monitor the customer lifecycle including onboarding, adoption, success and renewal and churn
    • Monitor customer health and create risk mitigation plans where needed 
    • Use tools/automation to achieve optimal productivity

Your Profile

    • Experience owning, maintaining, and driving a customer relationship in a quota or retention-carrying role
    • Excellent phone, written and verbal communication skills. Familiar with presenting strategy verbally in person, over the phone, and in email communication
    • Well-organized, with a high attention to detail and ability to prioritize and time manage for successful execution
    • Bachelor’s degree in business administration, Engineering, IT, Economics or similar field preferred
    • At least two years experience in a Customer Success Management role as an individual contributor in a modern and customer-centric SaaS environment
    • Experience in managing medium to large sized customer cohorts with a tech-touch and low-touch approach
    • Experience with customer health scoring methodologies and execution of appropriate CSM playbooks
    • Experience with modern CSM tools like Planhat, Gainsight or similar are appreciated
    • You have very good German and English skills to round off your profile

We offer

Remote first!
We grow all over Europe, join us fully remote or in one of our hubs in Augsburg, Amsterdam, Berlin or Munich. You decide!

Xentral feels like home!
For us Xentral is not just a workplace. We make sure that our team feels at home even during work. We offer flexible working hours and home office.

Unique culture and structure!
We believe in flat hierarchies, short decision-making processes and appreciative communication at eye level.

With us to the very top!
With us there are many career paths and development opportunities for you, what you can't do yet, you can learn with us!

Planning ahead!
For our permanent employees in Germany and the Netherlands we offer 50% subsidies to your private pension plan. 

You have what it takes? Then apply now with your CV or LinkedIn profile.

We look forward to your application!

About us

We are an established tech startup with major tech investors Frank Thelen, Sequoia Capital and Visionaries Club on our side. We are aiming at defining a new SaaS category and empower entrepreneurs and e-commerce vendors to automate their resource planning and focus on the things that matters most to them: their business. We grow all over Europe, join us fully remote or in one of our hubs in Augsburg, Amsterdam or Munich. You decide!