Customer Experience Manager with German (m/f/d) - Spain (Remote)

Spain (Remote)
Customer & Partner Success /
Full-time // Permanent /
Are you tired of monotonous customer care and boring support activities? Do you want to penetrate problems and work together with our customers on real tailor-made solutions? And all of this in a digital setting with motivated colleagues? Then come to xentral and conquer with us the software hearts of our customers by competent know-how in all questions concerning our ERP system!

Your Tasks

    • You support xentral users with your professional expertise and help them to overcome challenges in using the software
    • You answer typical user requests and are the link to our specialist departments
    • You explain which requirements our software fulfills and help with any problems via e-mail, ticket system and telephone
    • You keep our quality standards towards our customers in mind and are responsible for their satisfaction
    • You will learn more about one part of our software and develop practical solutions together with us

Your profile

    • You have made an apprenticeship in the field of IT systems management, alternatively you have a degree in business informatics or business administration
    • You are familiar with at least one ERP or CRM system from user perspective (e.g. JTL, actindo, odoo, Navision or BillBee)
    • B2B support is not new to you and you enjoy communicating with customers
    • You speak and write English and German fluently
We offer

Flexible Work Environment: Enjoy remote work options across Europe or from our office-hubs in Augsburg, Amsterdam, Berlin, Munich, and Lohne (Oldenburg), along with flexible working hours.

Competitive Compensation & Comprehensive Benefits: Attractive salary packages and a generous leave policy that includes 28 annual leave days, special leave days, and nursing care days. Our comprehensive benefits package also provides a monthly voucher to choose from a variety of providers, including Urban Sports Club, grocery stores, entertainment, and lifestyle options. Additionally, we equip all employees with state-of-the-art home office equipment and offer a 50% subsidy on private pension plans for permanent employees in Germany.

Professional Growth & Development: Benefit from a significant budget dedicated to learning and personal development, supporting your career growth and continuous learning.

Inclusive & Engaging Culture: Participate in virtual and in-person company events and in our yearly culture connect days, fostering a collaborative and vibrant company culture with minimal hierarchies and respectful communication.

Diverse & International Team: Work alongside a multicultural and international team across 17 different work locations within Europe and 32 nationalities, embracing diversity and a global perspective.

You have what it takes? Then apply now with your CV or LinkedIn profile.

We look forward to your application!

About us

We are an established tech startup with major tech investors Sequoia Capital and Visionaries Club on our side. We are aiming at defining a new SaaS category and empower entrepreneurs and e-commerce vendors to automate their resource planning and focus on the things that matters most to them: their business.
We grow all over Europe, join us fully remote or in one of our hubs in Augsburg, Amsterdam, Berlin, Munich and Lohne (Oldenburg). You decide!