APAC Warehouse & Inventory Specialist

Hong Kong /
Operations – Operations & BI /
Full time
The Lovehoney Group is one of the world's leading companies in the sex toy market. We’re proud to promote sexual happiness and empowerment through design innovation, research development and great customer service. After an exciting 2021 merger bringing together Lovehoney, Amorana and WOW Tech, we’re stronger than ever in our mission to destigmatize sexuality and help more people to enjoy a fulfilling love life. Our award-winning, globally recognized brands include Fifty Shades of Grey, Happy Rabbit, Womanizer and We-Vibe. With over 700 employees spread over our offices in Bath and Berlin and offices all over the world, the Lovehoney Group is a market leader in the pleasure industry.

The APAC Warehouse and Inventory Specialist is responsible for ensuring the accuracy and movement of all inventory and the efficient execution of all third-party warehouse functions, in APAC. The incumbent proactively manages our 3PL partners to ensure all business service levels are consistently met and that all internal customers’ requirements and issues are addressed. 

Why work with us: 
You will work for a global pleasure brand that is among the fastest-growing in its industry.
You will become part of a highly skilled team of international specialists and interesting people.
You will profit from a creative, knowledge-sharing, and stimulating environment.

Your responsibilities

    • Ensures that all inbound shipments are processed by the respective warehouse in a timely and accurate fashion 
    • Ensures that all outbound customer shipments are executed on time and as requested by the respective warehouse, or collected by the nominated freight forwarding partner 
    • Directs warehouses in regard to all movements and transactions of goods. 
    • Responsible for all transactions associated with receipts, shipments, movements, transfers, and stock adjustments in our business system. 
    • Defines and drives all warehouse rework, sorting, and customization activities that need to be performed in warehouses or in transit. 
    • Receives and drives all requests through the warehouses for creation and timely shipment of Amazon or Webshop specific product 
    • Arrange outbound movement of intercompany goods in support of Operations, Sales, Engineering or Marketing needs. 
    • Communicates order status, serial number enquiries, tracking information with internal and external customers 
    • Responsible for the logistics aspects of all incoming and outgoing APAC returned product (RMA’s) working closely with Customer & Partner Care team. 
    • Responsible for all courier package shipping support for the APAC functional departments and customs documentation as required. 
    • Proactively monitors all warehouse performance results to ensure internal KPIs are being met.  Addresses issues with warehouses proactively and quickly. 
    • Assist in packaging product when required 

Your qualifications:

    • Post secondary education in materials management, logistics or a related discipline 
    • 5 years’ experience in a warehouse or inventory management role, including experience managing warehouses or 3rd party managed inventory partners, preferably within a small to medium sized manufacturing organization. 
    • Familiarity with freight forwarding partners, activities and processes 
    • Familiarity with customs imports/exports and the Harmonized Tariff System. 
    • A proactive individual with solid problem-solving skills 
    • Highly organized with strong planning and time management skills 
    • Excellent communication skills; written and verbal 
    • Proficient with Microsoft Office 365 and Office Suite (Word, PP, Excel) and experience using ERP systems (ideally NetSuite) 
    • Strong interpersonal skills; flexible, team player with a strong customer focus and can-do attitude 
If you are a driven, organized, and customer-oriented warehousing and inventory management professional, we'd love to hear from you! To learn more about WOW Tech Group and our brands, visit wowtech.com.