Membership Assistant
London
Operations – Coworking /
Full-time /
On-site
Work.Life is a flex workspace provider for businesses who care about people.
We believe that happy teams deliver measurable benefits for businesses. That’s why everything we do, from workspace design to delivering a best-in-class personal service, is designed to create happy working environments. We have shared workspaces across London, Reading and Manchester; with 7,000+ members; and an amazing team of nearly 70 work.lifers who share our ambition to redefine the workspace experience for the better.
Your role
We are looking for a talented and passionate Membership Assistant to join our growing team. Someone who is outgoing, fun-loving and sociable, yet organised and efficient. Someone that can be the glue to keep our community together and to help make Work.Life a place where our members love to work, giving them everything they need to run their businesses smoothly.
This role will be the voice of Work.Life in our spaces. Build relationships with our community. Help create awesome content and input into our future strategy as we grow.
We are looking for full-time team members in our locations across London.
Your day to day
Role KPIS
Net Promoter Score
Space Audit- ensuring exceptional operational standards in our buildings
Enabling member connections
Create an amazing experience for our members, guests and partners
* Ensure the space runs smoothly and is fully operational
* Answering general phone & member enquiries
* Monitor supplies, including office materials, cleaning equipment and member supplies
* Assist the Membership Manager with events, from concept development, communication to hosting events
Create a collaborative community - internally and externally
* Build connections for our members through events, introductions and networking
* Develop Work.Life’s presence with the wider creative community in London: we want you to be an ambassador for what we do and what we believe in!
Assist with membership management
* Supporting the achievement of team targets for member retention and acquisition by identifying opportunities in day-to-day contact with members or enquirers
* Handling relevant data processing and administration
* Supporting the administration and organisation of member events, meeting room & event space bookings
* Work directly with management on any issues to ensure the highest level of member experience and satisfaction
Sustainability
We're a proud BCorp! You'll support our sustainability goals here by:
· Upskilling in sustainability via onboarding & other training & joining Team power-hours & our online channels
· Supporting our annual & quarterly goals both as an individual in your role, and through the work of your team
· Using your charity hours ('Giving Back Days') to support a charity of your choice up to 4 days per year
· Supporting in delivering or participating in our fundraising, awareness and partnership activations & events
About you
* You're a driven, passionate and, most importantly, outgoing person
* You'll have excellent communication skills and enjoy being around people - this is a social role
* You'll have a positive attitude, be detail and customer-oriented with good multitasking and organisational ability
* You'll have demonstrated customer service experience and proven ability to add value to your customers is a big plus
Our Values
We’re positive
You lift the mood in the room – celebrating success often & tackling problems & opportunities with positivity
We’re personal
You’re driven to get to know people and their challenges, tailoring your ideas and solutions to give a personal approach
We’re inclusive
You actively seek out ideas & opinions different to your own and incorporate them into your plans
We don’t stop at good
You’re always seeking opportunities to improve and sharing ideas to make Work.Life an even better place to work
We’re team 1st
You’ll support other teams & spaces, taking an interest in their work & giving feedback generously day-to-day to help others improve.
Why you’ll love Work.Life
Work happiness is our passion, and this starts with our own team. We offer a supportive working environment, plenty of training and development opportunities, competitive salary, monthly wellness package, team joy budget, quarterly socials and more, so you can work happier.
· A supportive & friendly team of hard-working people
· 33 days holiday per year incl. Bank Holidays (plus an additional day per year of service)
· £75/month towards your mental & physical wellbeing
· Team joy budget to be spent together with the team
· Unlimited coaching sessions per month through More Happi - our coaching partner
· Optional therapy available via Self Space - our mental health partner
· 4 paid charity days per year
· Quarterly team socials
· Discounts with brilliant local businesses
· Company Pension Scheme
· Cycle to Work & Dash E-Bike Schemes
· Salary-Sacrifice Nursery Benefits & Generous Parental Leave
The Need To Knows
You will be contacted by Fiona, People Assistant, or one of our managers for a Zoom or phone Interview with a view to a 1-1 interview with the recruitment team in one of our Work.Life spaces.
Ready to join the Work.Life way? We’re excited to hear from you.
At Work.Life, we’re committed to providing an inclusive environment for our team and our members, as we believe that diversity breeds a more innovative, creative, and caring culture.
We’re an equal opportunity employer. Everyone who applies to Work.Life will be considered for employment without attention to race, age, ethnicity, religion, sexual orientation, gender, family or parental status, or disability status.
Here’s our Privacy Policy, by applying for this job you accept how we will use your data.
