• Acting as the primary point of contact for the business, identifying needs, recommending solutions, and providing inputs for Go/No-Go decisions

• Driving workshops to end-users/development team on product and business vision

• Being responsible for requirements management for the spare parts processes, evaluating process changes and designing the roadmap

• Working closely with the internal teams, and other relevant departments and stakeholders to understand their specific requirements and foster for cross selling opportunities to the business

• Identifying opportunities for enhancements or upgrades on current systems, and collaborate with the teams to implement necessary changes.

• Coordinate overarching projects & demands (determine affected/needed IT-teams and align tasks/responsibilities)

• Preparing the change requests in a suitable form for implementation, from which the development packages are derived.

• Giving technical advice & support in the MAN central areas and the sales companies

• Communicating effectively and build strong relationships with stakeholders at all level to ensure buy-in and support for the proposed changes and solutions.

• Carrying out tests on SAP System

• Steering external service providers if necessary

• Bachelor's degree in computer science, software engineering, or comparable work experience 

• Proven experience working as a SAP Business Analyst or related role 

• Good knowledge of SAP SD / MM processes as a user

• Experience with change management, with ability to drive organizational transformation and adoption of new processes.

• Assertiveness – Ability to say ”No”

• Ability to collaborate with stakeholders across different regions and levels of the organization

• Up-to-date knowledge of industry trends, emerging technologies, product update and best practices

• You have a great passion for designing and implementing IT solutions for our internal and external customers

• Strong communication and analytical skills  

• Great English skills, both written and spoken

This Team (Customer Sales Relationship Process) automatize the management, communication & warranty claim processing between the workshops, the dealer systems and the MAN Head Office using our EOI model (ESA OPEN INTERFACE)  based on the SAP WTY module and our MAN customized interfaces.

Warranty is an important module of the ESA system within the importer organization.

• 1200€ to equip your home office

• 720€ gross/year home allowance

• Performance bonus

• Health insurance extendable to your household

• Wellbeing program extendable to your household

• Life insurance

• Pension fund

• Smartphone & Unlimited phone data plan

• Discounts on VW Group cars and special financing conditions

• Relocation package & Visa process sponsorship (if applicable)

• Tailored remote-friendly setup for every team's vibe!

• Flexible working hours

• Multicultural reality with + 30 different nationalities

• Pet friendly environment

• Boost your career with our internal mobility program, focused on your personal & professional growth

• Mix and mingle across teams for idea-sharing and bonding

 

Technology-driven trends such as diverse mobility, electrification and connectivity will revolutionize the mobility industry in the next decade. Volkswagen Group, as world leader in the automotive industry, is setting the pace for this revolution.

 

At Volkswagen Digital Solutions (VWDS) we are the go-to team to tackle complex systems and programming challenges. We make sure that our products flow smoothly in all stages of the digital value chain.

 

Our main areas of focus: vehicle software & operations, mobile online services, IT security, fleet management, sales & after sales, purchasing & logistics and product portfolio management.

 

Ready to #ExploreNewRoads? Join us! 🚗