IT Helpdesk Technician
Palmela
Volkswagen Group Services - Portugal – STAFF - Internal IT /
Term Contract /
Hybrid
The Company:
Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.
We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.
We are currently looking to grow our team with a IT Helpdesk Technician for our office in Palmela
Your Responsibilities:
- Act as the first point of contact for IT support requests, providing excellent customer service.
- Receive and log support requests, ensuring all necessary information is captured.
- Maintain detailed records of support requests, resolutions, and system changes.
- Provide remote and on-site technical assistance to end-users.
- Install, configure, and maintain hardware and software systems.
- Provide basic troubleshooting and problem-solving assistance for hardware and software issues.
- Escalate more complex technical issues to second-line IT support team and third-party vendors.
- Assist in the setup and configuration of laptops, smartphones and user accounts (creation, permissions and access rights).
- Managing and maintaining hardware and software inventory.
- Follow established processes for incident management and service request fulfillment.
- Maintain clear and accurate records of support interactions and resolutions.
- Communicate with end-users to keep them informed about the status of their requests.
- Collaborate with IT team members to improve knowledge sharing and support processes.
- Provide ongoing support to the IT Helpdesk Specialist, assisting in various tasks
Other relevant tasks:
Your Skills:
- High school diploma (minimum)
- 1 year of experience in a similar role (mandatory)
- Knowledge and experience in End User Support in large corporations
- Familiarity with Active Directory, Remote Desktop, hardware
- Fluent in English (C1)
- Proficiency in Microsoft Office 365 applications.
- Basic knowledge in network and infrastructure
- Communication & commitment
- Good sense of responsibility and task organization/prioritization
What we offer:
- Competitive Salary and Benefits
- Opportunity for rapid growth in the company
- Training according with your path career
- Collaborative work environment
- Proactive support
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