Field Services Engineer

Customer Support – Customer Support APAC /
Permanent, Full-time /

Vision RT is a rapidly expanding MedTech company at the forefront of transforming radiation therapy. We are the inventors of Surface Guided Radiation Therapy (SGRT), which harnesses advanced 3D camera systems and sophisticated AI, Computer Vision, and Machine Learning software. Our mission is to enhance the safety, precision, and comfort of radiation therapy for patients. Notably, our innovative solutions are deployed across all 15 of the prestigious "Best Hospitals for Cancer," as recognized by US News & World Report

Company video:

With around 300 employees globally, and offices in the UK, Poland & US, we operate autonomously as part of the Danish company Demant A/S, one of the largest healthcare companies in the world.

About the role

We have an exciting opportunity for a proactive, customer-focused Field Service Engineer to join our team. In this role, you will be responsible for delivering first-class service to our customers, involving installations, diagnosing and troubleshooting PC’s (Windows), software, network, and hardware problems.

This position is a field role, requiring extensive travel (70-80% of the time) to different hospitals in Korea, with up to 2-3 nights away and occasional weekends. Additionally, there may be occasions when travel to other areas within APAC

Key Responsibilities will include:

    • Install, support, and maintain Vision RT product range.
    • Perform site surveys ensuring all aspects of installation requirements are met in line with Vision RT processes and procedures.
    • Provide reactive breakdown support (remote and on site).
    • Provide planned maintenance/ upgrade support (remote and on site).
    • Plan and perform installations in line with Vision RT installation processes & procedures.
    • Liaise with customers and our installers.

Essential Skills & Experience

    • Technically qualified experienced field engineer
    • Hardware Diagnostic experience.
    • Excellent knowledge and PC hardware skills including replacing PC components.
    • Windows 10 and Windows 7; Registry editing; TCP IP Networking; Windows Updates; Com Ports; Firewalls; OS Upgrades; using Windows Images.
    • Troubleshooting utilising Event Viewer; Error Logs; Debug etc.
    • Overview knowledge of firewalls and configuration.
    • Ability to work independently and part of a cross functional teams.
    • Fluent Korean and business level and/or fluent English

Desirable skills & experience

    • SQL
    • Medical Devices, ideally Medical Imaging or Radiotherapy 
Vision RT is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment and development without regard to race, colour, religion, sexual orientation, gender, national origin, disability, or protected veteran status.