Field Services Engineer - IT & Services

Frankfurt / Central Germany

Customer Support – Customer Support EMEIA /

Permanent, Full-time /

Hybrid

Vision RT is a fast-growing MedTech company transforming radiation therapy for cancer patients by helping make it more accurate, effective, and comfortable. The company is the inventor of, and a market leader in, Surface Guided Radiation Therapy (SGRT). This technology uses advanced 3D cameras to track surface data, providing enhanced guidance across every step of the radiotherapy workflow.

Vision RT’s SGRT solutions are in 24 out of the 25 “Best Hospitals for Cancer,” as tracked by US News & World Report.

The company is recognized as one of Britain’s fastest-growing private tech companies, as featured in the 2025 Sunday Times 100 Tech list. Vision RT is also a recipient of the 2026 King’s Award for Enterprise, our fifth in 10 years. It is the UK’s most prestigious accolade for business excellence.

Company video

With around 300 employees globally and offices in the UK, Poland, and the USA, Vision RT operates independently as part of the Danish company William Demant Invest A/S, one of the world’s largest investors in healthcare companies. Employees benefit from the security and reach of being part of a large global enterprise, combined with the agility and innovation of a startup.

Vision RT is a company with strong values, a clear mission, and a bright future. It is an exciting and rewarding organization in which to work.

**This is a field-based position requiring up to 80% travel. The role includes evening work and occasional weekends**

About the role

We have an exciting opportunity for a proactive, customer-focused Field Service Engineer to join our team.

As a Field Service Engineer, you will be responsible for providing first-class service to our customers in a Frankfurt/Central Germany-based role, requiring occasional travel throughout and possibly outside the DACH region, to ensure coverage during colleagues' leave and absences.

Key Responsibilities

Install, configure, support, and maintain the Vision RT product portfolio at customer sites.
Conduct site surveys to verify installation requirements and ensure all activities are completed in accordance with Vision RT processes and quality standards.
Deliver remote and on-site technical support, diagnosing and resolving software, hardware, and connectivity issues.
Perform preventative maintenance, system upgrades, and product updates to ensure optimal system performance.
Support customers with Windows-based system configuration, troubleshooting, and device management.
Troubleshoot network connectivity issues and work with customer IT teams to resolve configuration and communication challenges.
Maintain accurate service documentation, installation records, and technical reports.
Build strong relationships with customers and provide a professional, responsive support experience.
Travel throughout the assigned region to support installations, maintenance activities, and customer requests, with occasional travel to support other regions as required.
Ability to mount wall monitors
Ability to handle and carefully route communication cables over distances up to 50m
Comfortable up & down ladders
Can work alongside 3^rd party in congested new building sites following safe working practices and use of PPE

Essential Skills & Experience

Strong working knowledge of Microsoft Windows operating systems, including:

Windows configuration and system settings
Device Manager and hardware management
Disk and storage management
BIOS/firmware configuration
Windows services and security settings
Event Viewer and system troubleshooting tools

Experience diagnosing and resolving software, operating system, and hardware issues in a customer-facing environment.
Good understanding of networking fundamentals, including:

IP addressing and network configuration
Common network protocols and ports
Basic network security concepts
Windows networking tools and command-line troubleshooting utilities

Solid PC hardware knowledge, including:

Component identification and replacement
Peripheral device configuration and troubleshooting
Hardware connectivity and performance considerations

Experience delivering remote and on-site technical support.
Strong problem-solving and fault-finding skills with a methodical approach to troubleshooting.
Customer-focused with excellent communication and interpersonal skills.
Comfortable working independently and managing priorities across multiple customer sites.
Ability to interpret technical documentation and follow established installation and service procedures.
Results-oriented with a proactive, "can-do" approach to customer satisfaction.

Desirable Skills & Experience

Experience supporting Windows Server environments.
Basic understanding of SQL databases and database connectivity.
Familiarity with RAID concepts and storage technologies.
Previous experience within healthcare technology, medical devices, radiotherapy, medical imaging, or a similarly regulated environment.
Technical certifications such as CompTIA A+, Microsoft, or equivalent industry-recognised qualifications.

Vision RT is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment and development without regard to race, colour, religion, sexual orientation, gender, national origin, disability, or protected veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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