Radiation Therapist or Medical Physicist for Clinical Application Specialist position
Shanghai
Customer Support – Customer Support APAC /
Permanent, Full-time /
Hybrid
Vision RT is a rapidly growing MedTech which is transforming radiation therapy for cancer patients, helping to make it more accurate, effective and comfortable. We are the inventors of, and the market leaders in, Surface Guided Radiation Therapy (SGRT). This technology uses advanced 3D cameras to track surface data, for more guidance across every step of the radiotherapy workflow.
Our SGRT solutions are used in 24 out of the 25 “Best Hospitals for Cancer,” as tracked by US News & World Report.
We’re one of Britain’s fastest-growing private tech companies, as recently recognised by the 2025 Sunday Times 100 Tech list. We’re also the proud winners of a 2024 King’s Award for Enterprise, the UK’s most prestigious accolade for business excellence.
With around 300 employees globally, and offices in the UK, Poland & the USA, Vision RT operates independently as part of the Danish company William Demant Invest A/S - one of the world’s largest investors in healthcare companies. Vision RT staff members have the security and reach that comes with being part of a large global enterprise, combined with the freedom and agility of a startup.
This is a company with strong values, a clear mission and a bright future. It’s an exciting and rewarding place to work.
About the role
Sales support: This would involve assisting the China Sales Managers by presenting the product to prospective customers and supporting our partners and distributors in general at a product specialist level.
Customer Support: This would involve providing onsite, telephone and remote support for our customers, for Vision RT’s range of products.
Clinical training: This person would perform training classes in the Shanghai training centre and potentially to other Australasia and Asian customers if possible (when the training centre is established) and clinical onsite support as well as telephone support. (phase 1, 2 & 3)
Clinical testing: Assisting with testing new releases in a clinical environment in as many clinical scenarios as possible.
***This position is a field role, requiring extensive travel (70-80% of the time) to different hospitals in China, with up to 2-4 nights away. Additionally, there may be occasions when travel to other areas within APAC**
Key Responsibilities will include:
- Work closely with existing customers to provide expert support and assistance in clinical utilisation of Vision RT’s products.
- Close liaison with key customer sites to develop clinical protocols and to support the clinical adoption and development of new applications.
- Liaise with R&D to provide product feedback and recommendations for future improvements.
- Attend exhibitions and provide product demonstrations.
- Assist sales with product demonstrations at customer sites.
- Provide clinical applications training to customers either in-house, on site or remotely.
- Coordinate or lead customer and/or employee training classes. May also conduct group presentations at seminars, training programs, and trade shows.
- Assist in creating support training information in the form of workflows, user guides, e-learning courses.
- Provide phone support to customers and colleagues on the clinical operation of the Vision RT systems.
- Assist in Generating customer Information bulletins (CIB), and in the tracking and delivery of those bulletins.
- Provide testing and feedback analysis to development staff on the new functionality of software.
- Provide backup support in other regions as and when required
Essential Skills & Experience
- Radiotherapy or Medical Physicist certifications
- 2 or more years of clinical experience in radiotherapy
- 2 or more years of commercial experience a plus
- Fluent in Mandarin Chinese and English
- Excellent communication skills
Vision RT is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment and development without regard to race, colour, religion, sexual orientation, gender, national origin, disability, or protected veteran status.
