Radiation Therapist or Medical Physicist for Clinical Application Specialist position
Shanghai
Customer Support – Customer Support APAC /
Permanent, Full-time /
Hybrid
Vision RT is a rapidly expanding MedTech company at the forefront of transforming radiation therapy. We are the inventors of Surface Guided Radiation Therapy (SGRT), which harnesses advanced 3D camera systems and sophisticated AI, Computer Vision, and Machine Learning software. Our mission is to enhance the safety, precision, and comfort of radiation therapy for patients. Notably, our innovative solutions are deployed across all 15 of the prestigious "Best Hospitals for Cancer," as recognized by US News & World Report
With around 300 employees globally, and offices in the UK, Poland & US, we operate autonomously as part of the Danish company Demant A/S, one of the largest healthcare companies in the world.
About the role
Sales support: This would involve assisting the China Sales Managers by presenting the product to prospective customers and supporting our partners and distributors in general at a product specialist level.
Customer Support: This would involve providing onsite, telephone and remote support for our customers, for Vision RT’s range of products.
Clinical training: This person would perform training classes in the Shanghai training centre and potentially to other Australasia and Asian customers if possible (when the training centre is established) and clinical onsite support as well as telephone support. (phase 1, 2 & 3)
Clinical testing: Assisting with testing new releases in a clinical environment in as many clinical scenarios as possible.
***This position is a field role, requiring extensive travel (70-80% of the time) to different hospitals in China, with up to 2-4 nights away. Additionally, there may be occasions when travel to other areas within APAC**
Key Responsibilities will include:
- Work closely with existing customers to provide expert support and assistance in clinical utilisation of Vision RT’s products.
- Close liaison with key customer sites to develop clinical protocols and to support the clinical adoption and development of new applications.
- Liaise with R&D to provide product feedback and recommendations for future improvements.
- Attend exhibitions and provide product demonstrations.
- Assist sales with product demonstrations at customer sites.
- Provide clinical applications training to customers either in-house, on site or remotely.
- Coordinate or lead customer and/or employee training classes. May also conduct group presentations at seminars, training programs, and trade shows.
- Assist in creating support training information in the form of workflows, user guides, e-learning courses.
- Provide phone support to customers and colleagues on the clinical operation of the Vision RT systems.
- Assist in Generating customer Information bulletins (CIB), and in the tracking and delivery of those bulletins.
- Provide testing and feedback analysis to development staff on the new functionality of software.
- Provide backup support in other regions as and when required
Essential Skills & Experience
- Radiotherapy or Medical Physicist certifications
- 2 or more years of clinical experience in radiotherapy
- 2 or more years of commercial experience a plus
- Fluent in Mandarin Chinese and English
- Excellent communication skills
Vision RT is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment and development without regard to race, colour, religion, sexual orientation, gender, national origin, disability, or protected veteran status.
