Radiation Therapist for Clinical Application Specialist position- North East US
This field-based position supports customers throughout Maryland, Washington DC, Maine and Ontario, Canada and requires up to 75% travel, along with occasional nationwide travel, to provide expert clinical applications support for Vision RT systems.
Working closely with clinical and hospital teams, you will develop and implement clinical protocols, deliver onsite and remote training, support product demonstrations, and provide responsive clinical support via phone and other communication channels. You will also help drive customer education through the creation of workflow documentation, user guides, and e-learning materials.
In addition, you will collaborate with Research & Development teams by providing customer feedback, contributing to product testing, and helping identify opportunities for continuous improvement.
To be successful in this role, you will bring strong radiotherapy clinical experience, excellent communication and customer service skills, proficiency with Microsoft Office applications, and the ability to thrive in a fast-paced, customer-focused environment
Key Responsibilities will include:
- Liaising closely with key customer sites to develop clinical protocols
- Attending exhibitions and providing product demonstrations/assisting sales at customer sites
- Providing clinical applications training to customers both on site and remotely, as well as creating and implementing support training information (workflows, user guides, e-learning courses)
- Providing phone support to customers and colleagues on the clinical operation of Vision RT systems
- Coordinating or leading customer and/or employee training classes. May also conduct group presentations at seminars, training programs and trade shows
- Liaising with R&D to provide product feedback and recommendations for improvement, and providing testing and feedback analysis to development staff
- Assisting in generating customer information bulletins (CIB) and tracking and delivery of those bulletins
Essential Skills & Experience:
- Associate degree or equivalent (bachelor's degree preferred)
- 3+ years minimum experience in Clinical radiotherapy environment
- Proficient in Microsoft Office products
- Excellent communications skills
- Excellent customer service skills
- Experienced working in a fast paced commercial or clinical environment
- Must have a valid driver's license and passport is required as 90-100% of this role involves travel both domestic and international
- AlignRT/OSMS experience
Desirable Skills & Experience:
- A strong team-player
- Self-motivated and result orientated
