Process Manager (m/f/d)
Some Unzer Locations
Transformation Office /
Full-time /
Hybrid
About us
Unzer is a leading European fintech company with a mission to simplify international payments for e-commerce and retail businesses. Our brand was formed from 13 companies that now contribute to building a unique product covering the entire payment flow.
At Unzer, we are driven by the belief that customers should enjoy a seamless shopping experience, no matter where they choose to shop. We are a team of over 700 experts of 55 different nationalities, dedicated to creating a state-of-the-art unified commerce platform. Our goal is to enable businesses to delight their customers with a seamless payment experience.
Whether you're a tech enthusiast, payment expert, or a dedicated support professional, we are looking for individuals who are passionate about making a difference.
Our offices
We are based across Austria, Denmark, Germany and Luxembourg with a HQ in Berlin.
Our values:
Raise the bar – we begin each day by striving to do better.
Deliver results – we want to focus on quality delivery - here and now.
Together, not alone – we support and treat each other with respect, acting always as one team.
Act with integrity – we are true to our word.
Put merchants first – we solve merchants’ problems and prioritise our customer’s interests.
Embrace accountability – we don't sacrifice long-term value over short-term results.
About the Team
Our Transformation team is currently consisting of 4 Project Managers who work on improving Unzer’s business organisation through Restructuring, Business Process Management, Operating Model Design, Post-merger Integration and Program Management.
As a Process Manager you will be responsible for documenting, analysing, improving and optimising business processes and driving process management related projects across different functions (e.g. Operations, IT, Product, Compliance, Risk, Finance Legal, etc.) and multiple entities of the Unzer Group. You will report to one of the senior managers in the team, who is leading the Process Governance function at Unzer.
What your work will look like:
- Support the documentation and independently document processes across all Unzer entities and Departments
- Participate in the analysis and improvements of core, management and support business processes
- Assist in the governance of process management activities, including standardization and maintaining best practices.
- Contribute to building and maintaining the process governance framework and process catalogue/landscape.
- Support the management of and independently manage projects related to process management
- Ensure organizational transparency by providing information and documentation on processes.
What you need to be successful in this role:
- 3-5 years of process management experience (including mapping, analysis, solution design and implementation) preferably with a with a track record of successful cross-functional/end-to-end process improvements.
- Profound experience in managing projects
- Strong grounding in process management methods such as LEAN and Six Sigma.
- Knowledge of BPMN, VCD, EPC and other process documentation methods and proven experience with at least one process management tool
- Familiarity with project management methods e.g. Waterfall and Agile
- Advanced skills in Excel, PowerPoint, Word
- Proactivity and willingness to take ownership, open mindedness, friendliness with cooperative attitude
- Structured and organized, with the ability to prioritize and manage multiple assignments with changing priorities.
- Business proficiency in English, German is an advantage
- Experience with the latest process management techniques and technologies such as process mining, task mining and RPA
- Experience in and good understanding of the payment industry (eCommerce and / or POS), PSP and Acquiring)
- Experience with core processes of a company in the payment sector
- Business process management certifications
- Competent use of MS 365 tools such as SharePoint, PowerBI, PowerAutomate, Project, Planner, Forms etc.
Nice to have:
What’s next?
- Does it sound exciting? - Apply with your CV in English. Please don’t shy away if you don’t meet all the requirements! We’re looking forward to meeting you.
- We will get back to you within 7 days of receiving your application.
- The interview process includes: a 30min intro call with a TA Partner, assignment to complete within a week (optional), 60-90min conversation with the team and call with your potential manager (up to 45min). Please note the process might alter depending on our team’s availability.
What’s in there for you:
🏡 Work from home up to 60% of the time. We want you to keep your work-life balance.
🚲 Mobility support, whether you choose bike rental or leasing or a Deutschlandticket - we've got you covered.
🫴 Explore counselling assistance, be it for professional or personal matters, through our associated platform.
💰 Pension scheme, we want to give back and help you secure your future.
🏖️ 15 days a year of workation from your desired destination within the EU.
🕟 Flexible working hours – you get to choose the schedule that works best for you!
📗 Learning budget of 1000 euros per year – you can develop your passions with us.
🎉 Enjoy some fun moments with your coworkers – we throw a company party once a year and host several team events!
*Unzer is an equal employment opportunities workplace, and we commit to hiring regardless of race, sex, gender identification, sexual orientation, national origin, native language, religion, age, disability, marital status, citizenship, genetic information, pregnancy, or any other characteristic protected by law. Please refrain from including your picture and age with the application.
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