Customer Success Manager (m/f/d) - Bilingual French/English Speaker
France
Customer Success – Customer Success EMEA /
Full-time /
Hybrid
Help us bring people and businesses together
Our SaaS platform enables multi-location brands and businesses to boost their online presence. From big to small, from Adidas to ZenPark, our client base contains some of your favourite brands as well, we bet.
The Past, Present & Future
The Past: Uberall was founded in 2013 by David Federhen and Florian Hübner, two longtime friends with a vision to improve customer experience across the online and offline worlds. They created a platform that connected companies with local customers in the digital-first moment.
The Present: We're on a mission to empower businesses to thrive locally, and believe every business deserves success, regardless of size or location. Simply put, our location marketing platform exists to help our customers get found online and connect with customers through search, discovery, engagement, and conversion.
The Future: We're a growing company with a bright future, and our journey to become the global leader in location marketing is well underway. We have a passionate and diverse team, a comprehensive, intuitive platform, and a clear vision for the future. We're looking for talented and passionate people (like you 👋) to join us on our journey.
You and us
We are approaching 400 Uberallers, with 50+ different nationalities, who live and breathe our three core values:
🌵 GROW TOGETHER
⛰ DEMONSTRATE PASSION & PERFORMANCE
✊ BE BOLD & DRIVE CHANGE
So, what are you waiting for? If you're passionate, driven, and ready to be bold, we want you on our team! Apply now and let's grow together.🚀
As a Customer Success Manager, you act as a trusted local SEO consultant for a wide array of primarily French Uberall Corporate customers. You are responsible for managing the relationship with your customers, and your main objective is to maximise the value your customers derive from using Uberall’s products. You navigate your customers through Uberall’s products, educate them on how to generate a positive return on invest (ROI), and provide strategic guidance and expertise. You will be the perfect fit for this role if you are committed, have a growth and strategic mindset, combined with a good understanding of business strategies in the area of Digital Marketing.
Your responsibilities:
- You keep an eye on new customers’ technical implementation, and you deliver a great onboarding experience together with your Implementation colleagues at Uberall
- You understand your customer's needs, priorities, and business objectives, and you create success plans to support customers in achieving business outcomes
- You conduct regular check-ins and business reviews with your customers to set up new goals, prove ROI, and understand customer sentiment
- Your natural curiosity about industry developments and your proactiveness results in you continuously consulting them with best practices and optimization strategies
- You constantly demonstrate the value Uberall adds to your customers’ strategies by generating valuable insights about their performance and next actions
- You work on maintaining and growing the value of your account portfolio and collaborate closely with cross-functional team members to support renewals and expansion opportunities
- You are the first problem solver, accompany our customers, never leave them alone at different levels of escalation, and define measures and solutions with them. It is important to you to solve a problem for the customer in an effective and optimal way
Your profile:
- 4+ years of relevant experience as Customer Success Manager.
- Based in Paris, fluent in French and business-proficient in English. Additional language skills are a plus (Italian, Portuguese).
- Willingness to travel within France up to 30%.
- You are an energetic, curious, and hungry-for-success individual
- You breathe customer-centricity, and you are outcomes-driven
- Ideally, you have a software and/or scale-up background (software technology, SaaS, cloud services, etc.)
- You are analytical and tech-savvy; you’re not afraid of data and platforms, and you ideally have some experience of Digital Marketing
- You think of solutions and opportunities when you hear about problems and blockers
- You understand the ecosystem and the needs of your customers, based upon which you can deduce service strategies and establish processes
- You work in a very structured and forward-looking manner, keep the overview in sight, are attentive, and do not let anything disturb you
- You feel hyped with taking customers from A to Z and contributing to their success
- You enjoy training individuals and teams on platforms, processes and industry developments.
- You can prioritise in a goal-oriented manner while remaining agile and adaptable
- In addition to a strong service-oriented approach, you possess high-quality consulting skills, as well as innovative entrepreneurial thinking.
- You have excellent executive communication skills, interpersonal skills, and eloquent writing skills.
- Consulting background and professional project management experience is a plus.
- An academic degree or equivalent vocational training.
What we offer:
💜 A mission with meaning and purpose At Uberall, we foster genuine connections between local businesses and people. Our diverse team allows us to win together with our partners, co-workers, and customers. Speaking of our customers, they’re some of the most recognizable businesses in the world.
😁 A truly human culture We’re famous for our culture. Uberallers live by our values of mutual respect and boldness. We’re open, collaborative risk-takers with a whole lot of passion and grit.
🤸🏽♀️ Flexibility to fit your lifestyle Want to come to an office for collaboration? We’ve got space for you in Berlin, Amsterdam, Barcelona, Detroit, and London. We also offer co-working access in Montreal, Paris, LA and San Diego. Prefer to work remotely? Fine by us! Bonus points if we meet your pets in a video call. If working from another country is legally possible for you and within a reasonable time zone, we happily support work-ations.
💸 A piece of the pie Our pay & perks are competitive, and you better believe we review them on the regular to make sure they stay that way. We grow together, so of course all Uberallers are part of our long-term incentive program through VSOP/ESOP.
♺ Emotional and intellectual connection Events and alignment sessions - YES and YES. With the team, cross-functions, regional, you name it - we love bringing people together. Uberallers share a LOT of hobbies. Whatever you’re into – reading books, baking, heavy metal, fostering kittens . . . you’ll find kindred spirits on our team.
🧘 Health and Wellness We prioritize your wellness with generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location.
⭐️ All-access pass Get immersed in Uberall from day one. Your onboarding is packed with a deep dive into our values, insights into all our departments, and a chance to ask the CEO anything. We come together monthly for our town hall and product showroom so you’re always in the know.
🌵 Everyday growth We support you on your non-stop learning journey. We offer development dialogues, live workshops on topics like resilience and feedback, and a Leadership Academy to make sure our leaders have all the tools to bring out the very best in teams. We also invest in your growth with a learning grant program reinforcing our commitment to fostering a culture of continuous learning.
🖥 Top-of-the-line tech MacBook Pro, magic mouse, 2nd screen . . . Need anything else? Let the People & Culture team know.
Remember our "Grow Together" value from the beginning of the ad?
We mean it.
🌵🏔✊
Everything starts with getting in touch. The best way to express your interest is by applying online. We will be carefully reading your profile and can't wait to hear from you.
In the meantime, let our "life@uberall" social accounts give you some real-life impressions.
👥 Diversity, Equity, Inclusion & Belonging:
At Uberall, we believe inclusion unlocks the potential of diversity. It’s right there in our number one core value – Grow Together. Sure, we’re approaching 400 unique people with over 50 nationalities working in 30 different countries, but we’re all Uberallers. That means we’re collaborative, open-minded, and assume positive intent in everything we do. We don’t judge, and we don’t exclude.
Our flexible ways of working are designed to make sure each and every Uberaller belongs and thrives, no matter their background, abilities, or lifestyle. We don’t just think inclusion makes us stronger, we KNOW it.
