Director Account Management and Customer Success - Bilingual French/English speaker
France / Spain / Germany / United Kingdom / Netherlands
Customer Success – Customer Success EMEA /
Full-time /
Remote
Help us bring people and businesses together
Our SaaS platform enables multi-location brands and businesses to boost their online presence. From big to small, from Adidas to ZenPark, our client base contains some of your favourite brands as well, we bet.
The Past, Present & Future
The Past: Uberall was founded in 2013 by David Federhen and Florian Hübner, two longtime friends with a vision to improve customer experience across the online and offline worlds. They created a platform that connected companies with local customers in the digital-first moment.
The Present: We're on a mission to empower businesses to thrive locally, and believe every business deserves success, regardless of size or location. Simply put, our location marketing platform exists to help our customers get found online and connect with customers through search, discovery, engagement, and conversion.
The Future: We're a growing company with a bright future, and our journey to become the global leader in location marketing is well underway. We have a passionate and diverse team, a comprehensive, intuitive platform, and a clear vision for the future. We're looking for talented and passionate people (like you 👋) to join us on our journey.
You and us
We are approaching 400 Uberallers, with 50+ different nationalities, who live and breathe our core values:
🌵 GROW TOGETHER
⛰ DEMONSTRATE PASSION & PERFORMANCE
✊ BE BOLD & DRIVE CHANGE
🚀 BE CUSTOMER OBSESSED
So, what are you waiting for? If you're passionate, driven, and ready to be bold, we want you on our team! Apply now and let's grow together.
We are seeking a highly motivated and experienced leader to join our organization as the Director Account Management & Customer Success for our French market, with Iberia. This pivotal role will be responsible for driving both customer success and revenue growth by leading and mentoring a team of Account Managers and Customer Success Managers.
The ideal candidate possesses a strong blend of leadership experience, customer advocacy, and commercial acumen, with a proven track record of exceeding revenue targets and fostering long-term customer relationships.
Your responsibilities:
- Proactively identify and address customer needs and challenges, ensuring high customer satisfaction and retention.
- Act as an advocate and voice of your customer base within Uberall.
- Join important meetings with French and Spanish-speaking customers as an Uberall representative.
- Embrace and drive Uberall's Location Performance Optimization approach to enhance customer adoption and product usage, maximizing the value customers derive from our solutions.
- Develop and execute strategies to drive revenue growth through strategic account planning, renewal negotiations, and new business development within existing accounts.
- Coach mentor and support your team members in developing and executing strategic account plans for key accounts, identifying opportunities for growth and expansion.
- Accurately forecast revenue, renewals, and upsell/cross-sell opportunities for the entire portfolio.
- Stay abreast of market trends, competitive landscapes, and customer needs within your market and have those inform your strategic approach
Your profile:
- Fluency in French and English. Spanish is greatly desirable.
- Minimum of 8-10 years of experience in Account Management or Customer Success, with at least 5 years of experience leading high-performing teams.
- Proven track record of exceeding revenue targets and driving customer success in a SaaS or technology environment.
- Strong leadership, mentorship, and coaching skills, ideally in a remote environment
- Excellent communication, presentation, and stakeholder management skills.
- Strong analytical and problem-solving skills with the ability to analyze data and translate insights into actionable plans.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Bachelor's degree in Business Administration, Management, Marketing, or a related field.
- Regular travel within Europe to meet with customers.
What we offer:
💜 A mission with meaning and purpose At Uberall, we foster genuine connections between local businesses and people. Our diverse team allows us to win together with our partners, co-workers, and customers. Speaking of our customers, they’re some of the most recognizable businesses in the world.
😁 A truly human culture We’re famous for our culture. Uberallers live by our values of mutual respect and boldness. We’re open, collaborative risk-takers with a whole lot of passion and grit.
🤸🏽♀️ Flexibility to fit your lifestyle Want to come to an office for collaboration? We’ve got space for you in Berlin, Amsterdam, Barcelona, Detroit, and London. We also offer co-working access in Montreal, Paris, LA and San Diego. Prefer to work remotely? Fine by us! Bonus points if we meet your pets in a video call. If working from another country is legally possible for you and within a reasonable time zone, we happily support work-ations.
💸 A piece of the pie Our pay & perks are competitive, and you better believe we review them on the regular to make sure they stay that way. We grow together, so of course all Uberallers are part of our long-term incentive program through VSOP/ESOP.
♺ Emotional and intellectual connection Events and alignment sessions - YES and YES. With the team, cross-functions, regional, you name it - we love bringing people together. Uberallers share a LOT of hobbies. Whatever you’re into – reading books, baking, heavy metal, fostering kittens . . . you’ll find kindred spirits on our team.
🧘 Health and Wellness We prioritize your wellness with generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location.
⭐️ All-access pass Get immersed in Uberall from day one. Your onboarding is packed with a deep dive into our values, insights into all our departments, and a chance to ask the CEO anything. We come together monthly for our town hall and product showroom so you’re always in the know.
🌵 Everyday growth We support you on your non-stop learning journey. We offer development dialogues, live workshops on topics like resilience and feedback, and a Leadership Academy to make sure our leaders have all the tools to bring out the very best in teams. We also invest in your growth with a learning grant program reinforcing our commitment to fostering a culture of continuous learning.
🖥 Top-of-the-line tech MacBook Pro, magic mouse, 2nd screen . . . Need anything else? Let the People & Culture team know.
Remember our "Grow Together" value from the beginning of the ad?
We mean it.
🌵🏔✊🚀
Everything starts with getting in touch. The best way to express your interest is by applying online. We will be carefully reading your profile and can't wait to hear from you.
In the meantime, let our "Uberall" social account give you some real-life impressions.
👥 Diversity, Equity, Inclusion & Belonging:
At Uberall, we believe inclusion unlocks the potential of diversity. It’s right there in our number one core value – Grow Together. Sure, we’re approaching 400 unique people with over 50 nationalities working in 30 different countries, but we’re all Uberallers. That means we’re collaborative, open-minded, and assume positive intent in everything we do. We don’t judge, and we don’t exclude.
Our flexible ways of working are designed to make sure each and every Uberaller belongs and thrives, no matter their background, abilities, or lifestyle. We don’t just think inclusion makes us stronger, we KNOW it.
