Technical Success Manager (Maps)
Tokyo, Japan
Platform Products – PP Customer Experience /
Employee, Full Time /
Hybrid
What you'll do
Solve mapping-related technical problems end-to-end
- Own and resolve issues related to digital maps, location services, and navigation APIs
- Diagnose problems across map data, APIs, positioning, and integration layers
- Triage and route issues effectively, ensuring clear ownership and timely resolution
Improve product feedback loops
- Translate map-related issues (e.g. data accuracy, routing behaviour, positioning gaps) into actionable insights
- Work with product and engineering to fix defects and improve map performance
- Participate in incident reviews to identify patterns and prevent recurring issues
Enable scalable support
- Build and maintain clear documentation on map data, APIs, and troubleshooting approaches
- Reduce repeat issues by enabling self-service for common mapping and integration problems
- Support onboarding of customers using mapping or navigation solutions
Drive operational excellence
- Track support performance (resolution time, quality, repeat issues) and identify areas to improve
- Standardise workflows across systems to ensure consistent handling of technical issues
- Contribute to automation and tooling that simplify map-related troubleshooting
Collaborate across teams
- Work closely with Customer Program Managers, Product, and Engineering on map-related topics
- Align with teams on releases, fixes, and changes impacting map data or services
- Share knowledge to improve team capability in mapping and location technologies
What you'll need
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Deep understanding of digital maps and location technologies
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Able to diagnose issues across map data, APIs, and system integrations
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Can analyse problems, identify root causes, and propose practical fixes
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Familiar with map formats, geospatial data structures, and spatial concepts
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Able to perform and debug API calls and interpret results (e.g. REST APIs, request/response flows)
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Can use data (logs, queries, scripts) to investigate issues, able to work with tools such as SQL, Python, or equivalent
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Able to communicate complex technical and mapping concepts clearly to customers and internal teams
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Can create clear documentation that enables others to troubleshoot and self-serve
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Able to manage multiple issues with strong organisation and attention to detail
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Works effectively across product, engineering, and customer-facing teams
Nice to have:
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Experience with navigation systems, routing engines, or map-matching
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Understanding of GPS, positioning systems, or sensor-based localisation
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Exposure to ADAS, HD maps, or automotive mapping use cases
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Familiarity with cloud services and distributed systems
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Experience with support platforms (ServiceNow, Jira) and knowledge base tools
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Experience improving support through automation or AI-based approaches
What we offer
A competitive compensation package, of course.
Time and resources to grow and develop, including a personal development budget and paid leave for learning days, as well as paid access to e-learning resources such as O’Reilly and LinkedIn Learning.
Time to support life outside of work, with enhanced parental leave plus paid leave to care for loved ones and volunteer in local communities.
Work flexibility, where TomTom’ers, in agreement with their manager and team, use both the office and home to focus, collaborate, learn and socialize. It’s all about getting the best out of both worlds – we ask TomTom’ers to come to the office two days a week, and the remaining three are free to be worked in either location.
Improve your home office with a setup budget and get extra support with a monthly allowance.
Enjoy options to work from your home country and abroad for a set number of days each year, to visit family and friends, or to simply explore the world we’re mapping.
Take the holidays you want with a competitive holiday plan, plus an extra day off to celebrate your birthday.
Join annual events like our Hackathon and DevDays to bring your ideas to life with talented teammates from around the world.
Become a part of our inclusive global culture and have the chance to collaborate with a diverse community – we have over 80 nationalities at TomTom!
Find out more about our global benefits and enjoy additional local benefits tailored to your location.
Meet your team
We're the Automotive Systems Product Unit. We deliver innovative solutions to leading automakers in the global automotive industry. Together with your team, you will develop these solutions from conception to completion, finding where you can make the most impact to improve the lives of millions of drivers.
At TomTom...
You’ll help people find their way in the world. In 2004, TomTom revolutionized how the world moves with the introduction of the first portable navigation device. Now, we intend to do it again by engineering the first-ever real-time map, the smartest and most useful map on the planet.
Work with a team of 3,300+ unique, curious and passionate problem-solvers. Together, we’ll open up a world of possibilities for car manufacturers, enterprises and developers to help people understand and get closer to the world around them.
After you apply
Our recruitment team will work hard to give you a meaningful experience throughout your journey with us, no matter the outcome. Your application will be screened closely and you can rest assured that all follow-up actions will be thorough, from assessments and interviews all the way through onboarding. To find out more about our application process, check out our hiring FAQs.
TomTom is an equal opportunity employer
TomTom is where you can find your place in the world. Every day we welcome, nurture and celebrate differences. Why? Because your uniqueness is what makes you, you. No matter your culture or background, you’ll find your impact at TomTom. Research also shows that sometimes women and underrepresented communities can be hesitant to apply for positions unless they believe they meet 100% of the criteria. If you can relate to this, please know that we’d love to hear from you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
