Team Lead - Accounts Receiavble (Credit Control & Collections)

Pune, India

Shared Services – FSSC /

Employee, Full Time /

Hybrid

In this role, you will lead the Accounts Receivable (AR) and Collections Accounting function, managing a team of 5–6 FTE. You will drive timely and compliant cash collection, maintain accurate customer master data in SAP, and ensure high-quality posting, clearing, and reconciliation of receivables across entities. You will also partner closely with Business Unit controllers, account managers, billing teams, and auditors to improve processes, transparency, and controls—including monitoring web-shop receipts, clearing them against invoices, and supporting investigations of potential web-related credit card fraud.

What you'll do

Lead and develop a team of 5–6 FTE; set objectives aligned to the Financial Shared Service Center goals and ensure delivery against KPIs.

· Own and deliver group reporting for AR ageing, collections performance, and key risk indicators.

· Build strong partnerships with internal stakeholders (BU controllers, account managers, Sales, Customer Service) and proactively communicate risks, disputes, and collection status.

· Partner with billing teams to improve billing quality, reduce disputes, and accelerate cash application.

· Identify, prioritize, and implement opportunities to improve collections and AR accounting processes (standardization, automation, controls).

· Increase transparency by implementing aligned, stakeholder-ready reporting (e.g., Power BI dashboards) and ensuring data accuracy and timely refresh.

· Provide regular updates to Business Control on collections status, overdue receivables, ageing trends, and key escalations.

· Ensure accurate accounting of sales invoices and credit memos; apply receipts and credits correctly to maintain an accurate open-item listing, and account for withholding tax (WHT) where applicable.

· Coordinate with statutory and internal auditors on AR-related requests, evidence, and controls walkthroughs.

What you'll need

Education: M.Com / MBA (Finance) / CMA / CA Inter (or equivalent).

· Strong accounting fundamentals with end-to-end knowledge of the Order-to-Cash (O2C) process.

· Strong communication and stakeholder management skills.

· Experience: 5+ years in Credit Control / Collections, including 2+ years in a supervisory/manager role (preferably in an international organization).

· Systems: Proficient with MS Office 365 (advanced Excel) and ERP systems (SAP preferred).

· Strong analytical skills and experience with reporting/BI tools (Power BI preferred).

· Proactive, well-organized team player with the ability to work effectively across cultures and time zones.

· Able to work independently with minimal supervision and clear ownership of deliverables.

· Demonstrated customer-service mindset and ability to build positive professional relationships.

· Fluent in English (written and spoken).

Business Unit / Department

Financial Shared Service Center / Accounts Receivable

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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