Customer Solution Manager

Sydney, Australia

Enterprise – CRO Sales Enterprise /

Employee, Full Time /

Hybrid

What You'll Do

Lead Technical Pre‑Sales Engagement
Own the technical conversation throughout the sales cycle, from discovery through to solution design and proposal.
Work alongside account executives to qualify opportunities and position the right solutions.
Deliver compelling technical presentations, demonstrations and workshops tailored to customer use cases.

Translate Customer Needs into Solutions
Engage directly with customers to understand business challenges across geospatial, insuretech, defence, and logistics domains.
Design solution architectures that leverage geospatial data, APIs, and analytics to meet those needs.
Partner with internal solution architects and product teams to validate and refine approaches.

Act as the Bridge Between Sales and Product
Act as a connector between customer requirements and product capabilities.
Identify product gaps, articulate requirements clearly, and work with product teams to influence roadmap priorities.
Support the development of repeatable use cases and industry-specific solutions.

Drive Customer Confidence and Deal Progression
Build trust with technical and business stakeholders, ensuring customers are confident in the proposed solution.
Support proof-of-concepts, pilots, and technical validations to accelerate deal closure.
Stay engaged through the lifecycle to ensure continuity between pre‑sales and delivery.

What You'll Need

Core Capabilities
Strong background in geospatial technologies, GIS, and location data platforms.
Experience in a pre‑sales, sales engineering, or solution consulting role.
Ability to translate complex technical concepts into clear business value narratives.
Strong stakeholder management skills, with the ability to influence across sales, product and customer teams.

Domain Knowledge (one or more preferred)
Geospatial and spatial analytics
Insurance and risk modelling (Insuretech)
Defence / government intelligence use cases
Fleet, mobility, and logistics optimisation

Technical Skills
Experience with geospatial tools (e.g. GIS platforms, spatial databases, APIs).
Understanding of cloud architecture and data integration patterns.
Familiarity with analytics, AI/ML or data engineering concepts in a geospatial context is a strong advantage.

Ways of Working
Highly collaborative and comfortable working across regions and cultures (ANZ and Southeast Asia).
Commercially aware, with strong alignment to sales outcomes and revenue targets.
Proactive, structured, and able to navigate ambiguity in complex enterprise environments.

What we offer

A competitive compensation package, of course.

Time and resources to grow and develop, including a personal development budget and paid leave for learning days, as well as paid access to e-learning resources such as O’Reilly and LinkedIn Learning.

Time to support life outside of work, with enhanced parental leave plus paid leave to care for loved ones and volunteer in local communities.

Work flexibility, where TomTom’ers, in agreement with their manager and team, use both the office and home to focus, collaborate, learn and socialize. It’s all about getting the best out of both worlds – we ask TomTom’ers to come to the office two days a week, and the remaining three are free to be worked in either location.

Improve your home office with a setup budget and get extra support with a monthly allowance.

Enjoy options to work from your home country and abroad for a set number of days each year, to visit family and friends, or to simply explore the world we’re mapping.

Take the holidays you want with a competitive holiday plan, plus an extra day off to celebrate your birthday.

Join annual events like our Hackathon and DevDays to bring your ideas to life with talented teammates from around the world.

Become a part of our inclusive global culture and have the chance to collaborate with a diverse community – we have over 80 nationalities at TomTom!

Find out more about our global benefits and enjoy additional local benefits tailored to your location.

Meet your team

We’re TomTom Enterprise. We partner with some of the world’s most innovative companies, such as application developers, Internet of Things (IoT) companies, logistics services and cloud service providers. On our team, you’ll bridge offline and online worlds, providing developers and businesses with the technology they need to build location-based applications that help people find their way in the world.

At TomTom...

You’ll help people find their way in the world. In 2004, TomTom revolutionized how the world moves with the introduction of the first portable navigation device. Now, we intend to do it again by engineering the first-ever real-time map, the smartest and most useful map on the planet.

Work with a team of 3,300+ unique, curious and passionate problem-solvers. Together, we’ll open up a world of possibilities for car manufacturers, enterprises and developers to help people understand and get closer to the world around them.

After you apply

Our recruitment team will work hard to give you a meaningful experience throughout your journey with us, no matter the outcome. Your application will be screened closely and you can rest assured that all follow-up actions will be thorough, from assessments and interviews all the way through onboarding. To find out more about our application process, check out our hiring FAQs.

TomTom is an equal opportunity employer

TomTom is where you can find your place in the world. Every day we welcome, nurture and celebrate differences. Why? Because your uniqueness is what makes you, you. No matter your culture or background, you’ll find your impact at TomTom. Research also shows that sometimes women and underrepresented communities can be hesitant to apply for positions unless they believe they meet 100% of the criteria. If you can relate to this, please know that we’d love to hear from you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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