Software Engineer - Customer Engineering

Shanghai, China

Automotive – CRO Sales Automotive /

Employee, Full Time /

Hybrid

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What you'll do

Integrate our stack into theirs. You get TomTom navigation and ADAS products running inside customer applications and vehicles. That means understanding their architectures, and making our software fit a system we did not design.

Co-develop and co-solve. You sit with customer engineers on problems neither side can crack alone: performance on their silicon, behaviour their use case demands, the gap between what our product does today and what their vehicle needs next quarter. You prototype, measure and iterate in the open with them.

Support what ships. You own second line product support and, as you build depth. Reproduce it, diagnose it, fix it where you can, and route it with a clear technical story attached to the product organization when you can't.

Close the loop with Europe. You are the shortest path between a customer's reality and our roadmap. You turn what you see in the field into input our product and engineering teams can act on: reproducible bugs, requirements grounded in evidence, and the patterns worth building into the product for everyone.

Work where the customer is. Depending on the customers, expect real time on customer sites, in their labs and in their vehicles.

What you'll need

Strong software engineering, and the instinct to debug systems you did not build. C++ or Kotlin is essential.

Real depth in at least two of: embedded development, Android applications, Android framework or AOSP, connected and cloud services, automotive platforms.

Fluent Chinese and English, spoken and written. You will translate between a customer in China and a product team in Europe, in both directions.

Writing that gets to the point. Dense, clear and logical: the kind of issue report or design note someone can act on without a follow-up call.

The confidence to be the TomTom expert in the room. Technical credibility backed by experience, delivered with patience and empathy.

Accountability for your own delivery, and for using the team's processes, policies and governance the way they were meant to be used.

What's nice to have

Automotive experience: QNX, Automotive SPICE, functional safety, Android, or an OEM release cycle you have participated in.

Navigation or ADAS domain knowledge: routing, positioning, map data formats, autonomous driving.

Performance profiling and optimisation on constrained hardware.

Time spent as a forward deployed, solutions or customer engineer, 'or in any role where your product was integrated by another company into their product.

What we offer

A competitive compensation package, of course.

Time and resources to grow and develop, including a personal development budget and paid leave for learning days, as well as paid access to e-learning resources such as O’Reilly and LinkedIn Learning.

Time to support life outside of work, with enhanced parental leave plus paid leave to care for loved ones and volunteer in local communities.

Work flexibility, where TomTom’ers, in agreement with their manager and team, use both the office and home to focus, collaborate, learn and socialize. It’s all about getting the best out of both worlds – we ask TomTom’ers to come to the office two days a week, and the remaining three are free to be worked in either location.

Improve your home office with a setup budget and get extra support with a monthly allowance.

Enjoy options to work from your home country and abroad for a set number of days each year, to visit family and friends, or to simply explore the world we’re mapping.

Take the holidays you want with a competitive holiday plan, plus an extra day off to celebrate your birthday.

Join annual events like our Hackathon and DevDays to bring your ideas to life with talented teammates from around the world.

Become a part of our inclusive global culture and have the chance to collaborate with a diverse community – we have over 80 nationalities at TomTom!

Find out more about our global benefits and enjoy additional local benefits tailored to your location.

Meet your team

We’re TomTom Automotive. On our team, your work – together with our 30+ years of experience in delivering connected navigation software, traffic information and highly accurate digital maps – will accelerate the future of driving. Car manufacturers trust us to provide the modular components they need to create competitive, tailor-made infotainment systems, and the mapping technology that are enabling self-driving cars to see beyond their sensors.

At TomTom...

You’ll help people find their way in the world. In 2004, TomTom revolutionized how the world moves with the introduction of the first portable navigation device. Now, we intend to do it again by engineering the first-ever real-time map, the smartest and most useful map on the planet.

Work with a team of 3,300+ unique, curious and passionate problem-solvers. Together, we’ll open up a world of possibilities for car manufacturers, enterprises and developers to help people understand and get closer to the world around them.

After you apply

Our recruitment team will work hard to give you a meaningful experience throughout your journey with us, no matter the outcome. Your application will be screened closely and you can rest assured that all follow-up actions will be thorough, from assessments and interviews all the way through onboarding. To find out more about our application process, check out our hiring FAQs.

TomTom is an equal opportunity employer

TomTom is where you can find your place in the world. Every day we welcome, nurture and celebrate differences. Why? Because your uniqueness is what makes you, you. No matter your culture or background, you’ll find your impact at TomTom. Research also shows that sometimes women and underrepresented communities can be hesitant to apply for positions unless they believe they meet 100% of the criteria. If you can relate to this, please know that we’d love to hear from you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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