Technical support Professional
Pune, India
Consumer – BUC Customer Care /
Hybrid
Join TomTom’s global Customer Care organization within the Consumer department and become part of a team that supports customers and retailers across international markets.
In this role, you will act as a key ambassador of the TomTom brand, representing the company through every customer interaction and ensuring a consistently high standard of service.
You will work in a dynamic, fast-paced, and multicultural environment that values collaboration, innovation, and service excellence.
The position offers the opportunity to manage the complete customer experience lifecycle, from pre-purchase inquiries to post-purchase support.
By delivering outstanding service, you will directly contribute to building long-term customer trust, loyalty, and satisfaction.
Responsibilities
- Provide first-class support to end users and retailers for TomTom products and applications through chat and email channels.
- Troubleshoot and resolve a wide range of technical, functional, and usage-related issues in a timely and professional manner.
- Offer accurate and professional purchase advice tailored to the individual needs of each customer.
- Deliver personalized, customer-focused interactions that reflect a strong commitment to service quality.
- Ensure consistently high levels of customer satisfaction while adhering to service standards and processes.
Requirements
- Demonstrated experience in customer service or technical support, preferably within an international work environment.
- Excellent written and spoken English communication skills, with the ability to clearly explain technical information.
- Strong technical aptitude with good working knowledge of MS Office applications.
- Availability to work in a 24×7 operational environment; prior experience with chat support is an added advantage.
- A customer-driven, quality-focused professional who is a quick learner, team-oriented, and capable of innovative thinking.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
