Billing and Premium Support Specialist
Brazil / Philippines / Pakistan
Customer Support – Customer Support /
Remote full time /
Remote
Fully remote
Contractor position.
$22,000
At Threecolts, we're not just a software suite; we're a powerhouse for Marketplace entrepreneurs and well-known international brands. Our mission? To revolutionize the Commerce landscape by acquiring, launching, and scaling cutting-edge software tailored for Amazon and Walmart businesses. With robust capital backing and a clear vision, we're poised for an exhilarating phase of accelerated growth.
Join us on the journey! Our vibrant team spans the globe, comprising over 500 innovative minds from 42 countries across five continents.
Responsibilities:
- Customer Service: Deliver exceptional service to Premium customers, addressing billing inquiries and ensuring a seamless experience.
- Billing Issue Resolution: Handle and resolve billing-related issues promptly, maintaining customer satisfaction and trust.
- Churn Reduction Initiatives: Spearhead initiatives aimed at reducing customer churn, analyzing trends, and implementing effective strategies.
- E-commerce Expertise: Leverage your experience with Amazon or similar platforms to assist customers with billing and account-related challenges.
- Collaboration: Work closely with other teams to improve processes and enhance the customer experience.
- Documentation: Maintain accurate records of customer interactions and billing resolutions for future reference and analysis.
Requirements:
- Proven experience in e-commerce, Amazon, or supporting platforms for Amazon sellers.
- Minimum 4 years of experience
- Intermediate skills in Excel/Sheets
- Strong customer service skills with a focus on billing and account management.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Strong communication skills, both written and verbal.
