Technical Engagement Manager

Remote /
Commercial – Customer Success /
Permanent
/ Hybrid
Our Mission🚀

Bud's mission is simple.

To make every financial decision simple by turning transactional data into rich customer insight. We build financial AI which empowers every interaction between financial service providers and their customers so both can achieve greater returns.

We recently raised $80m in our Series B so you’ll be joining us at a really exciting time as we expand into new markets and invest heavily into the business


Technical Delivery @ Bud

Technical Delivery at Bud is the technical face of Bud to our customers, supporting clients in integrating Bud’s market leading technology from contract signature to go live.
Bud’s Financial AI products are cutting edge, and you will be working with clients to deliver new products that harness the power of Bud in innovative and impactful ways. You will be coaching and supporting developers and architects at both established Tier One clients and nimble Fintech startups.

The impact you'll have

    • Support the launch of innovative new products and services by our clients.
    • Influence the architecture and design of client solutions to best use Bud’s technology
    • Contribute to the maturing of Bud’s developer tool suite and developer facing documentation
    • You'll work with clients to go live with their solutions quickly and with high quality.
    • You're the face of Bud to the technical audience in the client and are the subject matter expert in integrating our APIs
    • Works closely with the Client delivery team to onboard customers and the Product and Engineering teams to troubleshoot client issues.

What you'll do

    • Engage with clients to scope the work required to integrate with Bud to meet client business goals
    • Advise client developers and architects on the solution architecture
    • Support client developers throughout the integration, testing and go-live phases
    • Work with clients to successfully test their integration
    • Manage client go-live activities on the Bud platform
    • Work closely with Bud's product teams to improve the developer experience
    • Contribute to the evolution of Bud's developer console
    • Establish documentation, integration guides and testing packs
    • Work with Bud's account management team to increase the value of Bud's services with clients
    • Act as the technical champion of Bud with client developers and business teams
    • Identify opportunities for clients to optimise their use of Bud's technology and grow their business with us

Is this you?

    • You are a confident person with excellent communication skills and enjoy leading a team to deliver strong business outcomes
    • You are passionate about continuous improvement and keen to drive best practices within your work
    • You are a solution-oriented and problem-solving person
    • You are excited to work closely with development teams and innovative technology, products and services
    • Have a good working knowledge of Digital Banking and FinTech and associated use cases
    • Have an understanding of application, information and infrastructure architectures, such as API development and integrations
    • Have a proven track record of either: systems architecture, systems integrations, data and content migration expertise within medium to large organisations
    • Familiarity with OBIE and Authentication (OAuth)

Benefits

    • 💰Competitive salaries. We have benchmarked this role between £80,000-£95,000
    • 💰Pension. We’ll match pension contributions up to 5% through our scheme with Aviva
    • 📚Learning & Development Budget. £1000 a year to accelerate your learning. 
    • 📈Career Progression. We have uniquely built out progression frameworks to help accelerate your growth and quarterly R&D days
    • 🧘‍♂️Mental Health Support. Online therapy and resources through our partners at Spill
    • 🏋️‍♀️Wellbeing Allowance. £50 a month to use towards your wellbeing
    • 🏥Private Medical Insurance through Vitality.
    • ⏳Flexible Working. We trust our team to get the job done and will support various flexible working arrangements as part of our hybrid approach, which includes our 60-day work abroad allowance. 
    • 🏖️Time Off. 25 days + Bank Holidays +additional time over the holiday season. 
    • 🍼Parental Leave. On top of our enhanced parental leave, we also offer 5 days of paid fertility leave and 10 days of paid pregnancy loss leave as we know the journey to parenthood isn’t always straightforward. 
    • 🫶Volunteering Leave. 2 days off a year to spend time on projects and initiatives that matter to you.

    • We also have numerous other benefits so feel free to ask on a call with our talent team!
We believe that diversity will make us better.

At Bud, culture is always at the forefront of our minds! We're looking for bold, authentic and collaborative people who can bring innovation and creativity to our teams in line with our core values. We also value equal opportunities and we do not discriminate on the basis of any protected attribute. We have a commitment to building an inclusive and diverse work environment, which means we encourage you to apply for our roles as we’d love to hear from you.

Bud remembers that our team are real people with real lives and wants to support them through all life’s ups and downs. We have a range of leave policies in place to support our team members.