Senior Client Partner
Serbia, Bosnia and Herzegovina, North Macedonia, Poland, Romania, Bulgaria
Client Delivery /
Remote /
Hybrid
Symphony is a global design and development software company headquartered in San Francisco with 800+ technologists located across engineering offices in Southeast Europe and Latin America, along with business development offices in the US and Western Europe, and a Remote hub engaging employees from Latin America to Africa and Asia. In the last 20 years, we have launched over 400 products for the world’s leading startups, enterprises, Private Equity companies, and Fortune 500 companies.
Our team has a proven track record in helping clients increase revenue, reduce time-to-market, improve end-user experiences, and achieve scalability. We have domain expertise spanning financial services, banking, retail, technology, healthcare, as well as the VC and PE ecosystem, among others.
We’re now looking for an Senior Client Partner experienced to own the overall success — and the P&L — of a group of Symphony’s most important clients, and to make Symphony the partner that unlocks and drives measurable business value for them.
This is a value-led partnership role, not a delivery-management one. You will still own your portfolio of clients and their commercials end to end — but your core job is no longer to run projects to a plan. It is to own and manage the client value journey: to deliver the value our Principal Advisors promise, use AI to help clients understand, identify and deliver new value, and own value realisation and ADLC governance on every account. You then turn the value you deliver into growth — expanding existing clients and helping win new ones.
What would be your responsibilities if you join us?
- Own the client value journey across your portfolio, focusing on the business outcomes clients actually care about, not just project plans.
- Define, measure and prove the value delivered to each client, and make it a standard part of every quarterly business review.
- Use AI to continuously uncover new opportunities to create value on your accounts.
- Grow existing accounts through the value you deliver, and use proven results to help win new clients.
- Own the P&L for your portfolio, including profitability, forecasting and performance, and move clients towards value-based and recurring commercial models.
- Work closely with our Principal Advisors to deliver the value they shape and promise, and share new opportunities from your accounts with them.
- Lead multidisciplinary teams delivering in an AI-native way, while keeping delivery aligned with Symphony’s standards and client commitments.
- Act as the strategic point of contact for client executives, shifting the conversation from features and status to business outcomes.
- Mentor and develop your portfolio team and delivery leaders in consultative skills and AI-first ways of working.
There are some requirements that will make you stand out:
- Bachelor’s degree in Computer Science, Software Engineering, Business or a related field; an MBA or equivalent is highly desirable.
- 12+ years of experience in digital delivery, consulting or client portfolio management, including leading multi-account environments and owning a P&L.
- A proven track record of growing existing clients by delivering measurable business value, with clear results in expansion, retention and client satisfaction.
- Strong consultative and commercial skills, including value discovery, value realisation and experience with value-based or recurring commercial models.
- Experience using AI to create value for clients, and confidence in coaching clients and teams on AI-led delivery.
- Deep understanding of Agile, AI-driven and enterprise delivery methodologies, with the ability to adapt delivery governance to different clients.
- Excellent communication, storytelling and stakeholder management skills, with the presence to build trust and influence at C-level.
- Proven ability to mentor and lead high-performing, multidisciplinary teams across regions.
- A consultative, forward-thinking mindset and the adaptability to thrive in fast-paced, complex environments.
What this role offers you:
- Real ownership of a client portfolio. You own the P&L, the commercials and the overall success of a group of our most important clients. You make the decisions on how these accounts grow, not just report on them.
- A seat at the executive table. You are the strategic point of contact for client executives and talk with them about business outcomes and value, not tickets and status.
- Growth built on value, not headcount. You shape proposals and statements of work around the outcomes you deliver, and use proven results to expand accounts and help win new clients.
- A real say in how AI creates value for clients. You use AI to uncover new opportunities on your accounts and help shape how Symphony turns AI-first delivery into measurable business value.
- Close partnership with senior colleagues. You work hand in hand with our Principal Advisors and business development, and lead your own portfolio team and delivery leaders.
You will easily fit into Symphony culture if you:
- Are curious and proactive about learning, especially when it comes to new ways AI can create value for clients
- Think like a consultant and naturally look at the business outcome behind every project and decision
- Enjoy building long-term relationships based on trust, both with clients and with your own team
- Like solving complex problems and stay adaptable in a fast-paced, changing environment
- Get energy from helping others grow, through mentoring, coaching and sharing what works
- Are excited about working in international teams and using well-written and spoken English daily
Ready to Join Us?
We’re excited to hear from you! If this opportunity sparks your interest, don’t hesitate—let’s see where this journey can take us.
We’ll review applications as they come in and promptly reach out to candidates chosen to move forward in the process.
Curious to Learn More?
If you have any questions our Talent Acquisition team is here for you. Feel free to drop us an email at [email protected]. We’d love to connect!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
