Retail Team leader
Harrods, London
Therabody – Therabody /
Full-Time /
On-site
Are you someone who is passionate about technology, sport and wellness ? Looking for a Team Leader / Supervisor role and be part of a world renowned luxury department store?
We are recruiting for Therabody Team Leader role in Harrods, London!
Our client, Therabody is a pioneer in the wellness technology space, developing products and services that optimise human performance and unlock the body's natural ability to achieve health and well-being.
We have been successfully open in Harrods since June 2023 and due to the success and development of the account are looking for a Team Leader to lead service and drive sales with the team and support the Concession Manager to smoothly run the space.
This role will be crucial in leading a team to bring exceptional customer experience to life through demonstrations, building relationships and converting interest into sales.
You will need to be passionate about driving brand advocacy at all customer touch points and have a commercial mindset to deliver sales and service throughout the team.
About Stellar
Stellar is a Retail Experience agency, we unlock a brand's potential in retail performance by driving product sales and customer loyalty. We provide the best in class service for physical, virtual and hybrid retail experiences for high profile clients, such as Therabody, Samsung, Sage Appliances and Nike.
We invest in our staff, provide bespoke training programmes, and offer opportunities to flourish and progress. At Stellar, we are committed to working smart, staying curious, owning our work, and always bringing a can-do attitude.
What you will be doing in your role:
- Leading and delivering exceptional customer service and driving brand advocacy
- Building a great rapport with customers
- Bringing products to life through demonstrations
- Ensuring the team’s training standards are maintained at all times
- Converting interest into sales
- Achieving individual and team sales targets
- Ensuring the space has premium standards at all times
- Making sure the team of 3 sales specialists are fully trained across all products and services
- Responsible for managing and guiding sales in Harrods selling environment for Team and individually
- Working closely with the Concession manager to ensure all Harrods standards for rota, customer service and policies are adhered too.
What experience you’ll need to be successful:
- Previous team lead/supervisor experience
- Understanding of opening and closing responsibilities
- Exceptional communication and engagement skills
- Prior experience in a premium retail environment
- The ability to convert sales and achieve targets
- Stock management including deliveries and stock counts
- Able to report insights and actions to key stakeholders
- Previous experience working in Harrods would be advantageous
Other qualities we are looking for:
- Passionate about fitness and/or wellness
- Someone who is customer oriented and takes a consultative approach to selling
- A team-player who loves sharing their passion with others
- Ambition and openness to learn and develop
- Excellent communication skills
- A positive mentality and a drive to succeed
- Additional languages would be advantageous
What we offer:
- Competitive salary
- Generous Commission Scheme
- Intensive initial product training with quarterly refresher courses
- Private Health cash plan via Medicash
£30,000 - £30,000 a year
