Senior Operations Technician - Samsung KX
London, Greater London
Samsung KX - London – Tech /
Full-Time /
On-site
Are you a technical professional with a passion for maintaining excellence in a dynamic retail environment? Join our team at Samsung KX as a Senior Technician.
Samsung KX was launched, in collaboration with Stellar Global, in 2019.
Based in Kings Cross, London, Samsung KX is their impressive flagship European brand experience space and Stellar is responsible for managing and developing its exceptional people. Designed to give guests the ultimate immersive brand experience, Samsung KX is a place where people are invited to discover, interact with and learn new skills in a dynamic environment through a range of workshops, events and performances together with local community partners.
In this role, you will report directly to the Premium Retail Technical Operations Manager and play a pivotal role in ensuring the technical efficiency of our operations. Your expertise will help drive technical excellence throughout Samsung KX and our Premium Retail sites.
Key Responsibilities
- Technical Operational Excellence:
- Act as the first line of technical support for all Experiences at Samsung KX.
- Oversee and execute the implementation of new Experiences and technical changes.
- Support the creation and maintenance of the KX Operations Manual.
- Assist the Events and Training Teams in delivering live events, including setup and execution.
- Troubleshoot technical issues and develop IoT systems and devices.
- Assist with new installations or builds at various sites as needed.
- Identify opportunities to enhance business performance and collaborate with others.
- AVIT Systems Maintenance:
- Oversee maintenance of Back of House and Front of House systems and devices (e.g., ZeeVee, Brightsign, Green Hippo, AMX).
- Communicate with third-party contractors to ensure consistent technical support.
- Act as the first point of contact for AV and IT hardware troubleshooting.
- Keep records of system changes and updates via ticketing, emails, and handovers.
- Health and Safety:
- Adhere to Health & Safety policies and maintain compliance for all technical works.
- Support the Technical Operations Manager in updating in-store risk assessments.
- Assist with weekly Safety Culture H&S checks.
- Team Development:
- Support team observations and coaching, ensuring proper documentation and follow-up.
- Train and upskill Technical Specialists for consistent support across locations.
- Drive an inclusive work and team culture.
Who we are looking for:
- Strategic thinking with the ability to achieve goals.
- Excellent written and verbal communication skills.
- Proficient in data analysis and processing.
- Strong problem-solving skills for technical issues with Windows, Android, AV over IP, and retail/event equipment.
- Adaptable to business needs and open to change.
- Leadership qualities to inspire and coach the team with a shared vision.
- Eager to learn and improve performance.
- Preferred 3+ years of experience in technical support, with expertise in AV/IT hardware and software.
- Experience with Samsung/IoT devices is a plus.
What we offer:
- Competitive salary
- Samsung work phone and laptop
- Discount at Samsung members only website
- 21 days annual leave + Bank Holidays (and 1 extra day following the completion of 1 year of service)
- Private Health cash plan via Medicash
- Cycle to work scheme
- Pension Scheme
Role requirements:
- Full-time, onsite role 5 days a week based in London, at Samsung KX.
- Ability to work across multiple locations, including Harrods, Selfridges, and Samsung HQ.
- Availability to work across all seven days of the week, including weekends and holidays.
- Willingness to work outside of normal trading hours to meet business demands occasionally.
Join us at Samsung KX and be a part of an innovative team dedicated to technical excellence and superior customer experiences. Apply today!
