Supervisor, Samsung Harrods
Harrods, London
Samsung Harrods – Harrods /
Fixed Term and Full Time /
On-site
Are you passionate about exceptional customer service and leading a dynamic team in a premium retail environment? Samsung Harrods is looking for an enthusiastic Supervisor to join our team for 6 months fixed term contract (maternity leave cover). If you thrive in a fast-paced setting and are eager to turn innovative visions into reality, we want to hear from you!
Overall purpose of the role:
As an Supervisor, you will be reporting directly to the Concession Manager & Clienteling Experience Manager. Your focus will be to support your Managers and keep the staff highly engaged, motivated and customer obsessed. You will also be turning the brand’s innovative vision into a reality every single day - ensuring an impeccable standard of customer service across all areas of the Premium retail environment.
You will not only support your Managers in a variety of different tasks to support the business needs, but also will have a team of Sales Specialists to supervise. You will need to enjoy solving problems and be able to work well under pressure and adapt to changes as the business evolves.
Working alongside the other teams and Harrods departments, you will ensure you work collaboratively with all teams supporting where required and leading by example. You will look to bring out the best in your team and demonstrate humility, maturity, support and a consistency to everything you do.
Key Responsibilities:
- Leading Exceptional Service & Teamwork
- Generate positive experiences for customers and staff alike.
- Maintain exceptional service standards.
- Lead and develop floor staff, fostering training and progression.
- Supporting the control and accountability of team key performance indicators.
- Create a supportive, honest, and dedicated work environment.
- Inspire the team with passion for the Stellar and Samsung brands.
- Develop service standards using training tools and action plans.
- Support the Experience Clienteling Manager with CRM systems, VIP visits and B2B opportunities.
- Embrace Stellar values: Own it, Work Smart, Be-Can-Do and Stay Curious
Personal Specification:
- Nimble and adapt to change quickly and effectively, including under stressful circumstances
- Confidentiality and trust in handling sensitive situations with your Experience Specialists
- Open to learn and improve own performance and inspire others to want the same
- Being able to demonstrate honesty and willing to listen to peers views to ensure Samsung Harrods creates a safe and inclusive environment for all
- A natural people-person, with good communication and presentation skills, for one-on-one or group interactions
- A true advocate for the brand, able to understand and define every customer’s specific needs and interests, and encourage them to be excited about the potential the brand’s products can offer in their lives - embedding a tangible sense of loyalty in every interaction
- Being able to demonstrate an understanding of the importance of data entry when processing data, and how it affects the wider business
- Some previous experience in a Supervisory role within a similar industry, would be an advantage
What do we offer:
- 6 months fixed term contract, maternity leave cover
- Competitive salary & commission scheme
- Samsung work phone/laptop
- Discount at Samsung members only website
- 21 days annual leave (+ the equivalent of Bank Holidays within a year)
- Health cash plan that allows you to claim back money spent on private appointments such as dental and optical treatments or diagnostic tests. The plan offers additional benefits including virtual GP appointments, counselling and discounts
- Discounted Gym membership via Medicash
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
