Account Executive
Stellar Head Office, London
Stellar HQ - London – Client Servicing /
Full-Time /
Hybrid
Stellar Global is looking for an Account Executive who has experience in retail, confidence to deal with the clients, managing field teams etc.
This is a hybrid role, £32k-£33k annual salary and other benefits.
Overall purpose of the role:
As the Account Executive, you will be responsible for supporting your line manager in the delivery of retail excellence for your clients, Therabody, Electrolux and Oura. The success of this will be measured against KPIs, client satisfaction and the financial delivery of the forecasted client GP
About Stellar:
Stellar is a Retail Experience agency, we unlock a brand's potential in retail performance by driving product sales and customer loyalty. We provide the best-in-class service for physical, virtual and hybrid retail experiences for high profile clients, such as Therabody, Samsung, Sage Appliances, Nike and more. We invest in our staff, provide bespoke training programs, and offer opportunities to flourish and progress. At Stellar, we are committed to working smart, staying curious, owning our work, and always bringing a can-do attitude.
Key Accountabilities:
- Achieve KPI's and grow Stellar GP, identify opportunities to increase revenue & GP with existing and new clients
- Support client teams with projects, events and ad-hoc requests
- Manage budgets effectively, work closely with the HR team, ensure data accuracy for payroll each month
- Build successful client relationships, attend their meetings
- Deliver service & operational excellence: conduct regular site visits to review service delivery, retail standards and operational excellence, assist in delivering training strategy etc
- Optimise team performance, assist with regular 1:1 meetings with retail teams
- Ensure that all HR processes are followed through with all team members
- Aid in the onboarding and ongoing training of staff
- Work collaboratively
- Act as an ambassador for Stellar and display a professional and positive attitude at all times
- Identify and progress new initiatives and bring innovation to build the business.
- Achieve Stellar values: Own It, Stay Curious, Be Can Do and Work Smart
Personal Specification (knowledge/experience):
- A positive thinking, can-do individual
- Experience in leading teams either in a similar role on the field or in a retail environment (desirable)
- A proven track record of excellent performance and attendance
- Good communication skills both written and verbal
- Good understanding of Microsoft and/or Google products
- Full UK driving licence (desirable)
- Access to own car with insurance for business use (desirable)
- Frequent travel with overnight stays.
What do we offer:
- £32k- £33k annual salary plus bonus
- Full time role, Monday-Friday
- 37.5 contracted hours
- Working shift: 9am-5.30pm
- Working across clients - 3 days Therabody, 2 days Electrolux/Oura
- Hybrid role: 2 days in the office (London Bridge) and 3 days WFH
- Travel to sites, occasional overnight stay
- Medical cash plan - that allows you to claim back money spent on private treatments and appointments (e.g. dentist, diagnostic tests, etc). It also offers additional benefits such as virtual GP appointments, counselling and discounts for gyms. A fun, friendly place to work with regular work events
£32,000 - £33,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
