Concession manager
Harrods, London
Therabody – Therabody /
Full-Time /
On-site
Are you passionate about sport, wellness and technologies, looking for a retail management position and open to the opportunity to work at the world's leading luxury department store?
If your answers are yes, you could be a great candidate for the Therabody Concession manager role in Harrods, London!
Our client, Therabody is a pioneer in the wellness technology space, developing products and services that optimise human performance and unlock the body's natural ability to achieve health and well-being
Therabody’s concession in Harrods has grown from strength to strength since the launch in June 2023 and we are looking for a Concession Manager to grow this account further through clienteling, driving sales and having overall accountability of the space.
This role will be crucial in leading a team to bring exceptional customer experience to life through demonstrations, building relationships and converting interest into sales.
You will need to be passionate about driving brand advocacy at all customer touch points and have a commercial mindset to deliver sales and service throughout the team.
About Stellar
Stellar is a Retail Experience agency, we unlock a brand's potential in retail performance by driving product sales and customer loyalty. We provide the best in class service for physical, virtual and hybrid retail experiences for high profile clients, such as Therabody, Samsung, Sage Appliances, BSH and Nike.
We invest in our staff, provide bespoke training programmes, and offer opportunities to flourish and progress. At Stellar, we are committed to working smart, staying curious, owning our work, and always bringing a can-do attitude.
What you will be doing in your role:
- Managing and motivating the team to success ( 3 member of staff)
- Leading and delivering exceptional customer service and driving brand advocacy
- Achieving individual, team sales targets and KPI’s
- Building a great rapport with customers, senior management and the wider brands
- Bringing products to life through engaging demonstrations and converting interest into sales
- Monitor sales performance and proposing commercial plans to maximise opportunities
- Overseeing the team’s product training and demonstration delivery
- Actively seeking ways to increase sales through new opportunities across Harrods
- Managing the development of the team through performance reviews and coaching
- Maintain store standards that reflect the brand image at all times
- Act as a H&S representative for Harrods and support where required
- Representing Therabody and Stellar in Harrods trade meetings and briefings.
What experience you’ll need to be successful:
- Previous management experience in a premium retail environment
- Excellent people management skills, with the expertise to motivate and develop others
- The ability to convert sales and achieve targets
- Able to report insights and actions to key stakeholders
- Ensure exceptional floor standards at all times
- Calm under pressure and ability to de-escalate situations
- Exceptional communication and engagement skills
- Able to manage scheduling ensuring this is optimised over peak periods
- Understanding of opening and closing responsibilities
- Overseeing stock management including stock levels, deliveries and stock counts
- Previous experience working in Harrods would be advantageous
Other qualities we are looking for :
- Passionate about fitness and/or wellness
- Someone who is customer oriented and takes a consultative approach to selling
- A team-player who loves sharing their passion with others
- Ambition and openness to learn and develop
- Proactive approach to tackling issues and meeting deadlines
- A good multi tasker and able to delegate where necessary
- A positive mentality and a drive to succeed
- Additional languages would be advantageous
Training:
- In-depth initial product training with quarterly refresher courses
- Harrods induction and service training
What do we offer:
- £34k- £38k annual salary
- Quarterly bonus ( linked to sales and KPI's)
- Full time perm role ( 3 months probation period)
- Medicash
- Intensive training
£34,000 - £38,000 a year
