Team Leader
Stellar Global is hiring confident and experienced Team Leader to support the launch of an exciting new flagship store on Oxford Street. At the moment, this is a fixed term contract role from June- December 2026.
Overall purpose of the role:
As a Team Leader, you will be reporting directly to the Store Manager. Your focus will be to support your manager to keep the staff highly engaged, motivated and customer obsessed. You will also be turning the brand’s innovative vision into a reality every single day - ensuring an impeccable standard of customer service across all areas of the store and maximising sign-ups.
You will not only support your managers in a variety of different tasks to support the business needs but also will have a team of Brand Ambassadors to supervise. You will need to enjoy solving problems and be able to work well under pressure and adapt to changes as the business evolves.
You will look to bring out the best in your team and demonstrate humility, maturity, support and a consistency to everything you do.
About the brand:
"Tools for humanity" is a global technology company building tools designed for the age of AI. Founded by Alex Blania and Sam Altman, the company is focused on developing technology that helps people prove they are real humans online in an increasingly AI-driven world.
The company’s ecosystem includes:
-World App — the companion mobile platform
-The Orb — an advanced device designed to verify unique human identity securely and privately
About Stellar Global:
Stellar Global is a progressive, inclusive retail experience agency that believes in the power of people. By investing heavily in its staff, Stellar is able to deliver a best-in-class service for physical, virtual or hybrid retail experiences. By providing bespoke, immersive training programs and opportunities to flourish and progress, Stellar Global is committed to creating a culture of community and support while cultivating outstanding retail experience specialists.
Stellar is an Equal Opportunities Employer. We value diversity and inclusion, and all applications are considered equally.
Key Accountabilities:
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Leading Exceptional Service & Teamwork
- Supporting the managers in leading and developing a team of floor staff, working with the Store Manager to ensure opportunities for training and progression are encouraged and met
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Operational Excellence
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Strategic Planning: thinking outside the box to identify opportunities and collaborate with others to grow the business and improve performance, commerciality
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People Management & Development
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Embrace values: Be Can Do, Own It, Stay Curious and Work Smart
Personal Specification:
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Nimble and adapt to change quickly and effectively, including under stressful circumstances
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Confidentiality and trust in handling sensitive situations with your Brand Ambassador team
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Open to learn and improve own performance and inspire others to want the same
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Being able to demonstrate honesty and willing to listen to peers' views to ensure Tools for Humanity creates a safe and inclusive environment for all
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A natural people-person, with good communication and presentation skills, for one-on-one or group interactions
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A true advocate for the brand, able to understand and define every customer’s specific needs and interests, and encourage them to be excited about the potential the brand’s products can offer in their lives - embedding a tangible sense of loyalty in every interaction
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Being able to demonstrate an understanding of the importance of data entry when processing data, and how it affects the wider business
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Some previous experience in a Supervisory role within a similar industry, would be an advantage
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Must be 21+
What do we offer:
- £37 440 annual salary
- 40 hours per week, Mon- Sun
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Fully Flex but must work a min of 2 weekends a month depending on the businesses needs. This requires working all if not most events.
- Fixed term contract June- December
- Up to 10% bonus
- 3 months probation period of time
- Medicash ( after probation)
