Customer Care Coordinator (m/f/d)
Remote (Poland)
Perfect Gym POL – Technical Support /
Full-time /
Remote
Hello YOU! Want to be the voice of the customer in the fitness tech industry?
PerfectGym is a data-driven, global SaaS company innovating the fitness industry. We empower fitness businesses worldwide using cutting-edge technology. As part of the international Sport Alliance group, we combine the fast-paced, high-impact environment of a tech company with the stability of a major corporation. We are looking for a passionate and motivated Customer Care Coordinator to join our support team.
Your Position in Our Team
- As a Customer Care Coordinator, you will be the first point of contact for our global customers. Your mission is to provide a world-class support experience by helping customers use our product effectively, resolving issues, and acting as their advocate within the company.
- Respond to customer inquiries via email, live chat, and phone with speed, professionalism, and empathy.
- Assist customers in using our product effectively by providing clear guidance, best practices, and solutions.
- Identify, document, and track bugs and platform incidents, ensuring accurate reporting to the technical teams.
- Escalate complex issues to Customer Care Managers for smooth handovers.
- Collect and log customer feedback and feature requests to support Product and Engineering teams in improving the platform.
- Contribute to the team knowledge base by documenting solutions and processes.
Key Responsibilities:
Your Profile
- We are looking for someone with:
- Exceptional attention to detail and a methodical approach to problem-solving.
- A passion for helping people and delivering high customer satisfaction.
- Excellent written and verbal communication skills in English.
- Strong analytical and problem-solving abilities with the capacity to quickly understand and diagnose issues.
- Motivation to build a career in customer success and technology.
- Speak and understand German, Spanish, or French.
- Have experience with CRM or helpdesk software (e.g., Zendesk, Salesforce, Intercom).
- Have knowledge of the fitness or leisure industry from the perspective of an employee, trainer, or member.
- Are willing to work outside of standard 9-5 hours.
Extra credit if you also:
Your benefits with us
- Benefits package – private medical care and a sports card to support your health and well-being
- Flexible working hours – manage your schedule and enjoy a real work-life balance
- Flexible work model – work fully remotely or combine it with on-site collaboration at our modern office in Warsaw
- Flexible employment options – choose the type of contract that best suits your needs
- Access to Udemy Business – grow your skills with thousands of high-quality online courses
- Unique experience in the Fitness and SaaS industry – join a market-leading company in a dynamic, fast-growing field
- International team – collaborate with talented colleagues from around the world in a diverse and inclusive environment
- Unforgettable company events – take part in engaging team-building activities and memorable celebrations
- No dress code – express your personal style and feel comfortable at work
- Dog-friendly office – bring your furry friends to our pet-friendly Warsaw workspace
